Hello Petrina.
As suggested by Ibrahim, you could try running a system maintenance tool
but often these are paid. I'd recommend running something like C Cleaner
if the
other 2 he recommends are not free. doing a system file scan as
suggested by me previously wouldn't make much difference. Also, it may
not be necessary
to do a virus check on your machine. Some machines that have an AMD
processor for example are useless for running windows and speech. What
make/model of
laptop is it? it may need a memory upgrade. Finally, I'd be more than
happy to do a health check remotely for you. I would check all your
installed programs,
optimise settings for accessibility, disable unwanted startup programs
and perform a registry clean as well as a full disk clean. I'd also
teach you as
we go a long how to do the scans your self. Its well worth doing a
health check every now and again as windows can get so bogged down over
time. Let us know how it goes.
all the best,
Mo.
On 17/02/2016 22:11, Petrina Delves (Redacted sender delves465 for
DMARC) wrote:
Hi Mo,
Not sure if this is down to the damaged system files. But sometimes when I am using Microsoft word, I get the message that Microsoft word is not responding, and the same with Windows live mail, and also sometimes when I open up a folder, and arrow up and down, or press a letter to get to a folder or file. And also sometimes even Window-eyes stops responding. I have got one hell of a screwed up laptop.
All the best
Petrina
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Mobeen Iqbal
Sent: 17 February 2016 19:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: A question about system files
Hello Petrina.
Are you experiencing specific errors? If so, letting us know what the errors are and when they appear could help us to diagnose your issue.
Alternatively, insert a windows7 DVD in to your DVD drive and press windows R for run. type cmd and press enter. finally, type "sfc /scannow" without the quotes and your system files should be checked using the DVD. if you've been affected by a virus, it could mean a windows reinstall.
hope that helps,
Mo.
On 17/02/2016 19:01, Petrina Delves (Redacted sender delves465 for
DMARC) wrote:
Hi all,
I am using a laptop running Windows 7 I have got some damaged system
files. Please can anyone tell me is there anyway of finding out what
files are damaged? .
All the best
Petrina
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