Hi Petrina.
Have you tried running a system maintenance and optimisation tool? Your
problem could be caused by invalid registry entries or incorrectly allocated
or broken shortcuts, corrupted system files, low memory issues, the list
goes on. Might be worth downloading something like System Mechanic from
Iolo or Tune-Up Utilities from AVG and letting them run a scan and repair on
your computer. Also, as Mo suggests, a full antivirus and antispyware scan
should be run, preferably from a bootable installation of Windows or a
Windows emergency recovery cd. If your laptop is booting up OK, you can go
in to safe mode and do it from their.
All the best, Ibrahim.
-----Original Message-----
From: Petrina Delves (Redacted sender "delves465" for DMARC)
Sent: Wednesday, February 17, 2016 10:11 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: A question about system files
Hi Mo,
Not sure if this is down to the damaged system files. But sometimes when I
am using Microsoft word, I get the message that Microsoft word is not
responding, and the same with Windows live mail, and also sometimes when I
open up a folder, and arrow up and down, or press a letter to get to a
folder or file. And also sometimes even Window-eyes stops responding. I have
got one hell of a screwed up laptop.
All the best
Petrina
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Mobeen Iqbal
Sent: 17 February 2016 19:04
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: A question about system files
Hello Petrina.
Are you experiencing specific errors? If so, letting us know what the errors
are and when they appear could help us to diagnose your issue.
Alternatively, insert a windows7 DVD in to your DVD drive and press windows
R for run. type cmd and press enter. finally, type "sfc /scannow" without
the quotes and your system files should be checked using the DVD. if you've
been affected by a virus, it could mean a windows reinstall.
hope that helps,
Mo.
On 17/02/2016 19:01, Petrina Delves (Redacted sender delves465 for
DMARC) wrote:
Hi all,
I am using a laptop running Windows 7 I have got some damaged system
files. Please can anyone tell me is there anyway of finding out what
files are damaged? .
All the best
Petrina
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