Hi Jackie.
Thanks, well it goes to show that someone in Amazon was listening, I must have
emailed about 20 people, from addresses I picked up from forums and groups like
this one. Chris North by the way is the managing director of Amazon UK. I
never received a reply from him personally and you never get an acknowledgement
of your message so it was pot luck that i managed to reach him.
All the best, Ibrahim.
From: Jackie Brown
Sent: Thursday, February 18, 2016 10:04 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: A hard won but rewarding victory!
Hi Ibrahim
Pleased the matter has been resolved to your satisfaction. In relation to your
digital material, in particular, I felt this was very harsh and unfair given
the money involved.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx
jackieannbrown62@xxxxxxxxx
jackie@xxxxxxxxxxxxxxxxxxx
Check out my website: www.thebrownsplace.info
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
Follow me on Twitter: @thebrownsplace
Skype: thejackmate
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Ibrahim Gucukoglu
Sent: 18 February 2016 09:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] A hard won but rewarding victory!
Hi Everyone.
Just wanted to update everyone re the Amazon situation I recently had cause to
bemoan about. firstly though, I’d like to thank everyone who contributed to
the thread on Digital Rights Management as well as to those who emailed me
privately with their sympathies, comments and suggestions, they were all very
much appreciated.
Right then, here it is, the email I received from Amazon this morning. This is
one of those red letter day moments, I’m still on a high in fact LOL.
Message From Customer Service
Dear Mr Gucukoglu,
Thank you for contacting Christopher North with your enquiry. I am
part of the buyer account escalations team and your email has been passed to me
for review. Mr. North has been advised of the outcome of my investigation.
I have reviewed your account and considered all the information
provided by you in detail. Following my review, I am pleased to confirm that
your Amazon account has now been reinstated.
You may once again purchase products, including promotional and
popular items. We want to work with you to resolve any issues you might be
experiencing with our service and would appreciate any feedback you can provide
regarding the items you have returned, especially the recent increase in
electronic items returned to the Fulfilment Centre. Your feedback may enable us
to provide a better shopping experience and ensure that future orders arrive
without incident.
I regret any inconvenience caused by the temporary closure of your
account and we appreciate your feedback on the matter and your efforts to
comply with our policies. Thank you for your continued interest; we look
forward to your next visit to Amazon.co.uk.
Please reply to us directly at cis@xxxxxxxxxxxx if we can be of
further assistance.
Warmest regards,
Emma R - Escalations Specialist, Buyer Performance
I hope no one else finds themselves in this situation, I really do.
All the best, Ibrahim.
