Good news, Ibrahim, I’m pleased with this outcome. Annabell.
From: Ibrahim Gucukoglu
Sent: Thursday, February 18, 2016 9:35 AM
Subject: [access-uk] A hard won but rewarding victory!
Just wanted to update everyone re the Amazon situation I recently had cause to
bemoan about. firstly though, I’d like to thank everyone who contributed to
the thread on Digital Rights Management as well as to those who emailed me
privately with their sympathies, comments and suggestions, they were all very
Right then, here it is, the email I received from Amazon this morning. This is
one of those red letter day moments, I’m still on a high in fact LOL.
Message From Customer Service
Dear Mr Gucukoglu,
Thank you for contacting Christopher North with your enquiry. I am
part of the buyer account escalations team and your email has been passed to me
for review. Mr. North has been advised of the outcome of my investigation.
I have reviewed your account and considered all the information
provided by you in detail. Following my review, I am pleased to confirm that
your Amazon account has now been reinstated.
You may once again purchase products, including promotional and
popular items. We want to work with you to resolve any issues you might be
experiencing with our service and would appreciate any feedback you can provide
regarding the items you have returned, especially the recent increase in
electronic items returned to the Fulfilment Centre. Your feedback may enable us
to provide a better shopping experience and ensure that future orders arrive
I regret any inconvenience caused by the temporary closure of your
account and we appreciate your feedback on the matter and your efforts to
comply with our policies. Thank you for your continued interest; we look
forward to your next visit to Amazon.co.uk.
Please reply to us directly at cis@xxxxxxxxxxxx if we can be of
Emma R - Escalations Specialist, Buyer Performance
I hope no one else finds themselves in this situation, I really do.
All the best, Ibrahim.