Hi Jim, I'm not an advanced Hotmail user, but I can suggest a setting to check on the iPhone. Navigate to settings > mail, contacts and calendars > relevant mail account >mail day's to sync. Check that the mails days to sync setting is set to no limit. I have noticed when it is on a different setting, messages can go missing due to this setting. Kind regards, Niall Sent from my iPhone On Mar 30, 2015, at 7:40 PM, J.Doherty <doherty468@xxxxxxx> wrote: Hi all, I wonder if anyone can help me with this problem that is happening to a friend I’m teaching to use VO and Apple Products. She has a hot mail account and has a IPhone and a Ipad. The problem is when a hot mail text message comes to her it appears on the phone and on the Ipad. When she reads the one on the phone and then later comes back to it to reply to it, it has gone, but is still on the Ipad. Can anyone shed some light on this annoying problem and tell me how she can keep them on both phone and Ipad without one vanishing. We have looked in her trash folder and it’s not in their. Any help appreciated. Regards Jim