Hi Chris,
I think they should be able to send you a copy of the form in print,
accompanied by a copy in braille that you can read, should you need one.
I can see why they just can't fill it in over the phone, as they
probably need proof that you are genuinely V I and therefore eligible to
use the service. If you should need a copy of the form itself in
alternative formats, don't let them get away with "unfortunately..." If
they say "Bear with me", and go away to ask a team manager, you could
also gently point out to them that the organisation needs to make sure
all of its frontline services know that alternative formats are
available. This is because there are still some people out there who
assume they can't provide unless they are explicitly told that they can.
That's our equivalent of buying a hearing loop and then not showing the
staff how to use it. Without the knowledge, if it's not working on the
day it's requested, you might as well not have one at all. You might
think that as this is 195 they are bound to have got this nailed, but it
ain't necessarily so. Disabled Person's Rail card have blundered on one
or two occasions, and you would have thought...
Best,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for the
benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of chris hallsworth
Sent: 23 November 2010 11:21
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: 195
Hi Clive.
All I was told by a friend is that there is a box to tick to have your
PIN sent to you in Braille. He advised I tick that box.
Take care.
Chris H
You can contact me in the following ways:
E-mail and Facebook: challsworth2@xxxxxxx
MSN: ch9675@xxxxxxxxxxx
Skype: chrishallsworth7266
Blog: http://chrishallsworth.klangoblogs.net
On 23/11/2010 11:14, Clive.Lever@xxxxxxxxxxx wrote:
Hi Chris,
it's ironic that a service available to blind people needs a printed
form! Did you ask for alternative format of your choice? Otherwise it
sounds a bit like the Groucho Marx epigram: I wouldn't join a club
that would have me as a member!
Best,
Clive
Clive Lever
Diversity Advisor
01622 221163 (extension 7000 1163) Room 1.15, Sessions House, County
Hall, Maidstone, ME14 1XQ.
Diversity is a strength and we will value and harness difference for
the benefit of all service users, the individual and KCC.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of chris hallsworth
Sent: 23 November 2010 11:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] 195
Hello all.
Just to say I rung them. The lady quickly asked for my pin. So with
trial and error I told her I didn't have one and asked to be put
through to registration. They are going to post the application form
today.
Will keep you updated.
Take care.
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