[24hoursupport] Re: Win XP shutdown problem

  • From: "Spider" <spider1@xxxxxxxxxxxxxxx>
  • To: <24hoursupport@xxxxxxxxxxxxx>
  • Date: Wed, 7 May 2003 04:48:20 -0400

I'm sorry, but please disregard my first post below.  I've badly misread
your post.  I'm not sure where my brain was last night but it certainly
wasn't on reading comprehension.  If you were logged on using the PC
then it would be very unlikely someone was remote controlling the PC.
I've tried looking on MS knowledge base and did not come up with much.
Was the PC sitting idle for awhile before you attempted to shut down?
If so, it may be that you have a password set on the screen saver.
Another possible cause is something related to power management.  So,
now it won't boot properly, does that mean you can't get into Windows at
all?  Can you log in as Administrator?


-----Original Message-----
From: 24hoursupport-bounce@xxxxxxxxxxxxx
[mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Spider
Sent: Tuesday, May 06, 2003 7:38 PM
To: 24hoursupport@xxxxxxxxxxxxx
Subject: [24hoursupport] Re: Win XP shutdown problem

Do you know if you have remote desktop activated?  Your description
sounds suspiciously like someone might be connected to your pc via
remote desktop.  That "computer is in use" message is one you would get
if someone were logged in and actively using the system.  It is not like
PC-anywhere that would allow you to actually see the remote control
going on.  If so, they could have accessed user manager and fixed your
user account so you could not log in.  Try booting up by holding down
the shift key and see if that gets you a login prompt where you can try
logging in as administrator.  If you can get logged in as administrator
you can then access user manager in Control Panel and reset the password
on your user account and look for other user accounts that do not belong


-----Original Message-----
From: 24hoursupport-bounce@xxxxxxxxxxxxx
[mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Paul M. King
Sent: Tuesday, May 06, 2003 2:47 AM
To: 24hoursupport@xxxxxxxxxxxxx
Subject: [24hoursupport] Win XP shutdown problem


Monday I was using a machine loaded with Win XP. On attempting to
shutdown, a screen appeared which said, "This computer is in use and can
only be used by CXZ35677c9g." When I entered my correct password, a
message appeared saying the entry was incorrect and that XP was saving
my settings. This small screen can be moved around the the blue Compaq
desktop background (no icons showing), but nothing happens. On shutdown
and restart, the same thing occurs. I cannot get the machine to start

Should I reformat and reinstall the OS? Can I remedy the problem short
of reinstalling?

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