Paul, I'm sorry, but please disregard my first post below. I've badly misread your post. I'm not sure where my brain was last night but it certainly wasn't on reading comprehension. If you were logged on using the PC then it would be very unlikely someone was remote controlling the PC. I've tried looking on MS knowledge base and did not come up with much. Was the PC sitting idle for awhile before you attempted to shut down? If so, it may be that you have a password set on the screen saver. Another possible cause is something related to power management. So, now it won't boot properly, does that mean you can't get into Windows at all? Can you log in as Administrator? Spider -----Original Message----- From: 24hoursupport-bounce@xxxxxxxxxxxxx [mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Spider Sent: Tuesday, May 06, 2003 7:38 PM To: 24hoursupport@xxxxxxxxxxxxx Subject: [24hoursupport] Re: Win XP shutdown problem Paul, Do you know if you have remote desktop activated? Your description sounds suspiciously like someone might be connected to your pc via remote desktop. That "computer is in use" message is one you would get if someone were logged in and actively using the system. It is not like PC-anywhere that would allow you to actually see the remote control going on. If so, they could have accessed user manager and fixed your user account so you could not log in. Try booting up by holding down the shift key and see if that gets you a login prompt where you can try logging in as administrator. If you can get logged in as administrator you can then access user manager in Control Panel and reset the password on your user account and look for other user accounts that do not belong there. Spider -----Original Message----- From: 24hoursupport-bounce@xxxxxxxxxxxxx [mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Paul M. King Sent: Tuesday, May 06, 2003 2:47 AM To: 24hoursupport@xxxxxxxxxxxxx Subject: [24hoursupport] Win XP shutdown problem Greetings: Monday I was using a machine loaded with Win XP. On attempting to shutdown, a screen appeared which said, "This computer is in use and can only be used by CXZ35677c9g." When I entered my correct password, a message appeared saying the entry was incorrect and that XP was saving my settings. This small screen can be moved around the the blue Compaq desktop background (no icons showing), but nothing happens. On shutdown and restart, the same thing occurs. I cannot get the machine to start properly. Should I reformat and reinstall the OS? Can I remedy the problem short of reinstalling? For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.