[24hoursupport] Win XP shutdown problem

  • From: "Paul M. King" <peking7@xxxxxxxxxxxxxx>
  • To: 24hoursupport@xxxxxxxxxxxxx
  • Date: Mon, 05 May 2003 23:47:03 -0700


Monday I was using a machine loaded with Win XP. On attempting to shutdown, a 
screen appeared which said, "This computer is in use and can only be used by 
CXZ35677c9g." When I entered my correct password, a message appeared saying the 
entry was incorrect and that XP was saving my settings. This small screen can 
be moved around the the blue Compaq desktop background (no icons showing), but 
nothing happens. On shutdown and restart, the same thing occurs. I cannot get 
the machine to start properly. 

Should I reformat and reinstall the OS? Can I remedy the problem short of 

Paul King

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