My Compaq Presario 700 laptop was working fine until I shut down and rebooted the next day. It booted up but loaded windows very slowly. The start button could not be accessed -- when the cursor is run over the start button an hourglass appears. The start button on the keyboard does not evoke any type of response either. The other issue that changed is I can no longer do anything online. It dials, verifies, authenticates and I am online but I cannot send or receive email or access any web pages. I ran ipconfig and it said "media disconnected" -- The isp has walked us through it (we hadn't changed a thing on those settings but) but even though we are online we can access nothing. Even though I can access some programs once i have the bottom portion of the screen where the tools, start tray, start button, etc are located disappear completely -- instead a strip of what ever program I have accessed appears about an inch and half high on the bottom of the screen. I can alt tab through the programs though. The only thing that I can thing of that would cause this was the last automatic windows update. I'm behind deadline on a huge project and really need to get this working so any help is appreciated. Thank you. Kari Sable http://www.karisable.com - Users can unsubscribe from this list by sending email to 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface at http://webpages.charter.net/chizotz/