I have received responses from Trend Micro regarding Internet Security 2004. In a nutshell, yes, Internet Security 2004 detects a list of products which can be found at http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=16939 Please note that this web site specifically states that PC-Cillin does not uninstall these products. However the reply I received from Trend Micro states that the Internet Security installation requires that the PC-Cillin firewall be installed by default. So I did not miss an option in the installation, the removal of Zone Alarm (or presumably any other firewall or other product on the list given) is mandatory. The response from Trend Micro also gives instructions on how to manually disable and even uninstall the firewall portion of Internet Security 2004 so that you can then re-install Zone Alarm or whatever firewall you want to use. Here are those instructions: http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionId=16995&submit2=Search In all fairness, I also want to pass this on. In my inquiry, I asked specifically what protection was given up by turning off/un-installing the PC-Cillin firewall and the response was, quote, "Basically the same protection given by other firewalls though not as extensive." unquote. I admire and appreciate the honesty here. I also asked about refund policies, and the Trend Micro response was that any time in the first 30 days they would just need information about the sale itself (name, date, time, etc.) and would process a refund through their reseller. So, what's my bottom line take on this? Trend Micro, as far as I know, still offers the all-around best AV protection available. The inclusion of a firewall product in their package is a reasonable and natural extension of what they do, and I applaud them for providing it for those who otherwise would not have any firewall protection at all. On the other hand, as far as I'm concerned it is irresponsible of them to require the removal of Zone Alarm Pro when they acknowledge that it offers more extensive protection than their own product. I admit that, while an additional hassle, after re-installing Zone Alarm Pro I have observed no ill effects. So I'm staying with Trend Micro for the moment. I'm not really terribly happy about this whole mess, but I'm staying with them for the AV protection. My advice to others has to be: Go ahead and get Internet Security 2004 for the AV protection. If you don't run Zone Alarm, then do use the included firewall in the Trend Micro product. Be aware of the requirement to un-install and re-install Zone Alarm if applicable. *sigh* what else can I say? Ron For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.