Ron - Thanks for all the information. I'm going to save it just in case but I have to ask an additional question. Did you realize I was talking about a laptop? Some of what you said sounded more like you were talking about a regular keyboard. My daughter, BTW, is 32 - not a kid, just clumsy. :) Michele - Users can unsubscribe from this list by sending email to 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface at http://webpages.charter.net/chizotz/