Thanks so much, pcbutts and Barry. I've installed the driver now and the printer is back up and running. I've also saved your Emails so I know what to do next time. Thanks again, Val ----- Original Message ----- From: "pcbutts1" <pcbutts1@xxxxxxxxx> To: <24hoursupport@xxxxxxxxxxxxx> Sent: Tuesday, September 03, 2002 3:43 AM Subject: [24hoursupport] Re: Installing drivers > That depends on which 960C drivers you downloaded. If it is the complete > package, The large download, then it is automatic. If it is the small one, > just the driver itself, then when you double click on it it will extract to > your C: drive it its own folder. For parallel port you will have to run the > Add Printer wizard and choose have disk, then point it to the c drive folder > where it was saved. For USB, uninstall the old then plug in the printer and > when it asks for the drivers point it to the c: drive. > > > Now hiring Independent Sales agents World wide. High commission please see > www.seedsv.com for more info. > > > > ----- Original Message ----- > From: "val.scott" <val.scott@xxxxxxxxxxxxxxxx> > To: <24hoursupport@xxxxxxxxxxxxx> > Sent: Monday, September 02, 2002 11:24 AM > Subject: [24hoursupport] Installing drivers > > > I'm having a problem with my HP960C printer where it will print text but not > photos or graphics. I've been on the phone with the tech. support people at > HP who say I need to download an updated driver because the current one 'has > problems'. I don't have a lot of faith in the HP tech support, but I'll > give it a go. I know to download the driver to my desktop (or at least I > think I do) but does anyone know how to install it to the printer once its > downloaded, please? > Thanks in advance, > Val > > - Users can unsubscribe from this list by sending email to > 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the > Subject field OR by logging into the Web interface at > http://web.tampabay.rr.com/spider1/24hrsupport.htm. > - Users can unsubscribe from this list by sending email to 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface at http://web.tampabay.rr.com/spider1/24hrsupport.htm.