I'm having a problem with my HP960C printer where it will print text but not photos or graphics. I've been on the phone with the tech. support people at HP who say I need to download an updated driver because the current one 'has problems'. I don't have a lot of faith in the HP tech support, but I'll give it a go. I know to download the driver to my desktop (or at least I think I do) but does anyone know how to install it to the printer once its downloaded, please? Thanks in advance, Val