Error 623 means that there is a problem with your "phone book". What every entry your modem is trying to connect to has a problem with it. It could be for a number of reasons. You really need to call your ISP to help you with this. Spider -----Original Message----- From: 24hoursupport-bounce@xxxxxxxxxxxxx [mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Stuarts610@xxxxxxx Sent: Friday, March 28, 2003 6:06 AM To: 24hoursupport@xxxxxxxxxxxxx Subject: [24hoursupport] Error 623 Hi, I have a prob loading AOL broadband to my Windows XP laptop, the BT Voyager ADSL modem 'appears' to load ok but is not registered in the 'devices manager' but it then states that the BT Voyager ADSL modem is loaded but comes up with the Error 623 message if I try to connect the modem ? Any ideas ? Thanks Stuart Sweetman For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.