If yuur cartridges don't have the print heads on them, then they are down on the bottom of the "box" they sit in. The holes in the bottom are for the ink to be carried to the print heads. some printers are made this way Epson & Canon are two I know of. Jim Harris ----- Original Message ----- From: "britty alexander" <britty32@xxxxxxxxx> To: <24hoursupport@xxxxxxxxxxxxx> Sent: Saturday, February 08, 2003 5:22 PM Subject: [24hoursupport] Epson Stylus Photo 820 Problems Suddenly my printer has quit printing black ink, when I have a 1/2 full ink cartridge. It will print in color, I have tried everything by uninstalling and reinstalling the printer and driver. I even just checked marked it to print in black in the properties. - Users can unsubscribe from this list by sending email to 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface at http://webpages.charter.net/chizotz/