Have you applied the recent update to Windows Error Reporting? I know Windows Error Reporting was always intended to provide fix information if it was available but never quite delivered on the process. They recently put out an update at http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=a1c6 c3d8-5053-436e-b898-9cd995292baa that claims to improve the error reporting process and offer more fixes. I'm the suspicious type so my guess is that non microsoft companies are paying some sort of fee to have their fixes come up in an error report. I would follow the suggested fix only to the point of realizing that you need to remove spyware from your system. Do that using Spybot and/or Ad-aware. See my previous lengthy post on how to do that if you're not up on it. Spider -----Original Message----- From: 24hoursupport-bounce@xxxxxxxxxxxxx [mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Bruce Cook Sent: Saturday, July 19, 2003 9:13 AM To: 24hoursupport@xxxxxxxxxxxxx Subject: [24hoursupport] Crash Analysis Report I received an error report regarding IE. I clicked for more information = and was taken to this Microsoft site http://oca.microsoft.com/en/Response.asp?SID=3D613 Which had the below message: "Analysis Information Thank you for submitting an error report. The Online Crash Analysis = service has processed and analyzed this report. To view troubleshooting information that may prevent this problem from occurring again, see the Web site http://www.pestpatrol.com/msigetnetsupport.asp. " I've never know Microsoft to refer to software repairs other than their = own. Any ideas what they are referring too? Is this something I should get or = are their other alternatives? Windows XP Professional, Thanks WWBD Bruce bruce@xxxxxxxxx For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.