Hello Doug, OK, if you replaced the battery and the machine booted and Windows tried to start but failed because of missing .dll files then the hard drive was not reformatted. Reformatting the drive erases everything on it, and so there would be no operating system to tell you that files were missing. When you say a screw was missing from the hard drive, do you mean from the mounting or from the case of the drive itself? Hard drives do not contain any user-serviceable parts, but someone who doesn't know any better (or doesn't care anymore if they break the drive) can take one apart if they try. Taking a hard drive apart, even loosening the cover, will almost certainly damage or destroy it. However it sounds to me that what is needed is to reformat the drive and reinstall Windows from scratch. That should clear up all of your problems, assuming that the hardware is actually all good. The restore disk, is it the one that actually came with the computer? Restore disks are truly awful because they typically don't give you many or any options, and they are also typically designed for the exact system as it came from the factory and nothing else. If possible, reformat the drive and install Windows from a real Windows CD. If you're stuck with using the restore CD, definitely reformat the drive and don't just do an install over the existing drive contents. Good luck, and ask if you have more questions. Ron Wednesday, May 28, 2003, 8:42:44 PM, you wrote: DK> I had someone bring me a dead Gateway Astro. The place they DK> had previously taken it had had it apart, lost about half of DK> the screws, then told them it had to be sent back to Gateway. DK> I took it apart and the battery was dead. Put a new one in and DK> it came up with a bunch of missing .dll's, etc. There was a DK> screw missing from the HD and at a closer look, it appeared DK> that it had been removed for some reason. I surmise that DK> someone had reformatted the HD. I managed to get windows 98 DK> back on it, and got it to come up with the "restore" disk, but DK> now it says: DK> "While initializing device CONFIGMG: DK> Windows Protection Error. You need to restart your computer." DK> Well, when you restart, it will go to safe mode, but if you DK> try to reboot back into normal, it will say it has repaired a DK> registry error and then lockup. Any ideas or suggestions will DK> be GREATLY appreciated, as I'm getting sick of messing with DK> it. For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.