Barry, This still sounds like a driver related problem. What you should do is visit the website of each of the model manufacturers and look for a "support" area or a "download drivers" area. Remove the modems from Control Panel when reinstalling the drivers. If the problem persists, look back on their websites for some type of contact information for their support and see if they can offer any advice. Serial modems should plug and play one time and be there on demand. Spider http://web.tampabay.rr.com/spider1/spiderweb1.htm -----Original Message----- From: 24hoursupport-bounce@xxxxxxxxxxxxx [mailto:24hoursupport-bounce@xxxxxxxxxxxxx] On Behalf Of Barry Cornford Sent: Friday, April 23, 2004 3:00 AM To: 24hoursupport@xxxxxxxxxxxxx Subject: [24hoursupport] Re: [24hrsupporthelpdesk] Modem Sorry a bit Slack with the info All three machines are 56k External Modems with Serial Connections All have the latest XP Drivers installed. 1. is Netcomm Roadster (Friend) If you forget you can just do a re-start and then it will be initialised 2. is Swann Netslider (Mine) If you forget you can just do a re-start and then it will be initialised 3. is Maestro (Friend) If you forget you need to do a complete shutdown and then it will be initialised All of them since going from either Windows 98 or ME to XP need to be switched on before the computer is turned on. For a web-based membership management utility and information on list policies, please see http://nibec.com/24hoursupport/ To unsubscribe, send a blank email to 24hoursupport-request@xxxxxxxxxxxxx with "unsubscribe" (without quotes) in the subject.