Hi, Whay you need is an official policy stating that workrelated computers have absolute priority. This does *not* include private computers the owners screwed up. The private computers I would be willing to fix, but only on my spare time (off-work) and then I'd request a reasonable fee. At least this is how most sys/network admins would do it in sweden. Who would say no to an extra something? Anyway, the first thing I'd do is to write up a policy and get it ratified by my boss, by him/her signing it. HTH. PS. I've been where you just came back from, only the computers involved were dept computers that the kids (or whoever...) had installed file-sharing software and god knows what else. I personally went down to the persons in question and gave them a scalding they'll late forget. Hasn't happened since... 8-) DS. --Original Message Text--- From: Farrugia, Paul Date: Tue, 9 Sep 2003 10:55:38 -0400 Hello, sorry this is way off topic but I need to vent before I get myself fired by beating someone with a keyboard, I was wondering what others are doing or would do with situations similar to this: I work for a credit union. We have Board members who are given perks each year (laptops, desktops, cell phones, etc.). When something goes wrong with one of these devices (usually do to users negligence) they expect our IT department to fix them. Our upper management is too busy brown nosing the board so they expect us to fix these problems as well. Last Friday I was told by the VP of my department that on Monday (yesterday) I would have to go to one of our branch locations to meet with one of the board members because he cannot dial up to AOL on a desktop PC that we gave him a year and a half ago and he was also having other problems. I had to bite my tongue while my VP told me this. As soon as he left I went to my manager told him that this was a load of horse crap and he agreed with me. (By the way I am the only network admin here and I have 12 laptops, 4 desktops and a new server to set up). I made the suggestion of having the board member overnight the PC to us or having someone in our branch send it for him so he doesnt have to get his hands dirty. This would have been more cost efficient as well. Well, my VP who I guess knows more then me said no. Go figure. Anyway I go and get the PC and bring it back to my office. Today I am told that the PC needs to be returned by Thursday the latest. (Oh by the way I cannot fed ex it back to him as per my VP). My manager tells me to work on that PC only, forget everything else and just do that. He doesnt agree with what is going on as well. So I boot the PC up and of course every program you can think of is installed on it, except for the anti- virus program which I know at one point was on the machine because I installed it myself. I can also tell that his teenage daughter uses the pc for things that teens do these days. I run a virus scan and guess what the PC is infected with 4 Trojan horses. Also windows update hasnt been done in the longest of time. Basically I am trying to find out if this is something that I should have to do for the fear of losing my job or do I have any recourse in situations like these. I think this is totally ridiculous that we can give someone a perk and he can abuse it and expect us to fix it. BW, Sorin # Sorin Srbu, Systems Engineer Web: http://www.farmfak.uu.se/organisk/ # Dept of Medicinal Chemistry, Phone: +46 (0)18-4714482 >> 5 signals >> GSM # Div of Org Pharm Chem, Mobile Phone: +46 (0)701-718023 # BMC, Box 574, Uppsala University Fax: +46 (0)18-4714474 # SE-751 23 Uppsala, Sweden Visit: BMC, Husargatan 3, D5:512b # # Public PGP key available on request. # # () ascii ribbon campaign - against html e-mail # /\ ********************************************************** To Unsubscribe, set digest or vacation mode or view archives use the below link. http://thethin.net/win2000list.cfm