Great Stuff James, Rather clear. I guess I have no other choice but to uncheck the offending users from my backup selection. Which also means no easy restore solution for disbaled users. James Lilly <LillyJ@xxxxxxxxxxx> wrote: I'm not sure about the earlier versions of BackupExec, back then, I was using it with Exchange 5.5, and I never ran into the same issue. (Shoot, back then, I was just happy if I could keep the server online, unhacked, and virus-free during the workday. Backups....shoot, they were probably hosed too.) :) You can see how BackupExec handles the backup of individual mailboxes if you turn on diagnostic logging on the Exchange Agent. You will actually see that BackupExec uses Impersonation to pretend to be the mailbox owner. It has to do this because of the fact that Exchange only allows the mailbox owner full mailbox access. So, if the account doesn't exist or is disabed.......... no luck. You cannot impersonate a disabled account, or an account that doesn't exist. If BE didn't work this way, you would have to grant Full Mailbox Access to the BE Service Account for each and every mailbox you wanted to backup. Granted, the current behavior is not my favorite, but I think it is better than this alternative. I'm not sure about BE7.0, but I found a TID at symantec/veritas web site that referenced 8.5/8.6, so this behavior has been around a while. I found all this out because a long, long time ago (say, in the year 2000) I was bitten by the fact that BE cannot do mailbox backups of Exchange recipients not displayed in the address list, for similar reasons. (If the account wasn't in the address list, BE couldn't read the account properties to find out who to impersonate.) :( I am also wondering, were you using Exchange 5.5 with Version 7.0 on NT? If so, IIRC, the reason you didn't have the problem there is that Exchange 5.5 allows Administrators Full Mailbox Access. MS, for security reasons, changed that behavior with Exchange 2000 to not allow Admins Full Mailbox Access to everyone's mailboxes. Does that help? James >>> london31uk@xxxxxxxxx 10/18/2005 9:36 AM >>> Thanks a lot James. But was this the case with earlier versions of Backup exec? Cos I can not remember having this issue with Ver7 on say NT4.0. Surely you should be able to backup disabled users mailbox, cos I know you can still get access to a disabled users mailbox from outlook. Why does this principle not apply in this case? Maybe I am missing something Dave James Lilly wrote: It is not a problem with Symantec/Veritas per se, it is a problem with the way that BackupExec and other backup software handle mailbox and mail item backups. If you look at the way your backup is structured, you are probably doing your Storage Group backups, then having BackupExec back up all the mailboxes as well. The way backup software backs up individual mailboxes is that it connects to the mailbox just like a client would. Therefore, when you disable an account, nobody, INCLUDING the backup software, can access the mailbox. The same problem happens if you delete a user, because the mailbox hangs around for the deleted mailbox retention period with no account available to access it. I don't know that there is any way to get around the problem other than removing the users from the backup selection, in your case. If it was a deleted user, you could purge the mailbox, but then you lose the ability to reconnect the mailbox. Sorry I don't have a better answer, it's just the price we pay for having a better backup than just the information store/storage group backups. :( However, if anyone else out there has a better answer, I'd love to hear it. :) James >>> london31uk@xxxxxxxxx 10/18/2005 5:07 AM >>> Hi Guys, We have been having all sorts of problems with our backup, some attributed to the above software, and others to Bad Tapes as I suspect. The main problem we see with Backup exec V10, is that if you disable a users account, Backup exec finds it difficult to backup that users mailbox. I suspect that was not the case with earlier versions, say from V8.6. Backup exec throuws up all these untidy errors, that my boss is begining to think the whole software is not worth it. I have worked with the product for over 6yrs and I know contrary. Has anyone experienced this problem before and how did you get around it, short of taking out disbaled users from the backup selection. Thanks Dave --------------------------------- Yahoo! Music Unlimited - Access over 1 million songs. Try it free. ***************************** New Site from The Kenzig Group! Windows Vista Links, list options and info are available at: http://www.VistaPop.com ***************************** To Unsubscribe, set digest or vacation mode or view archives use the below link. http://thethin.net/win2000list.cfm --------------------------------- Yahoo! Music Unlimited - Access over 1 million songs. Try it free. ***************************** New Site from The Kenzig Group! Windows Vista Links, list options and info are available at: http://www.VistaPop.com ***************************** To Unsubscribe, set digest or vacation mode or view archives use the below link. http://thethin.net/win2000list.cfm --------------------------------- Yahoo! Music Unlimited - Access over 1 million songs. Try it free.