[webproducers] Re: underpromising and overdelivering

Another interesting thread! I have to say, though, (and the rest of this
entry is prefaced by "In My Humble Opinion") that my concern with the
subject is "quality" and "underpromising/overdelivering" are not the
same thing. I suppose overdelivering as a strategy is useful with the
giant caveat that your team can and must meet the project's actual
requirements. 

Now, I'm trying to wear just the PM hat when I say this: quality,
strictly speaking, should be *meeting* your clients expectations.
Period. They are satisfied because you and your team have delivered on
your commitments. I think the fatal flaw creating a lot of one-time
customers is when you try to *over*-deliver before you deliver. 

The challenge, like Michael pointed out, is  competing against the
vendors who *will* promise to hang the moon before they've even proven
they can find it. I'm a little short on answers for that part. :-)


Greg Glaser
gglaser@xxxxxxxxx

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