[webproducers] Re: persuading a project manager that formaltesting is important???

Well, first you can inform your project manager that several studies have
shown that the more customer contact a product has, the more likely it is to
be successful.  You can specific references in "Contextual Design" by
Beyer/Holtzblatt.

Second, few things are more convincing than showing someone how a user
actually interacts with their product. Videotape a few users working with
what you want to test.  If they have serious problems, show the tape to your
project manager.  That should justify doing a more formal test.
Alternately, you can propose a low-cost/high value test, which you can read
more about in Steve Krug's book "Don't Make Me Think." It's a quick read.
You may want to also get a copy for your project manager.

-Anders

On 6/27/02 1:48 AM, Duane Douglas at email.lists@xxxxxxxxxxx wrote:

> 
> hi everyone!
> 
> i've worked on a number of small commercial software projects where the
> project managers treated testing as an afterthought.  does anyone know of a
> persuasive way to convince a project manager that formal testing is
> important?
> 
> tia
> 
> 
> Duane Douglas
> Web Developer
> mailto:ddouglas@xxxxxxxxxxxxxx
> 
> 
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