[vip_students] Re: web page problems again

Hi Vincent,
It may be time to 'get smart' with eircom, although you may ultimately have to pay for a call-out. What you do, or pretend to do, depends on what they would ask you to do in response to your description of the problems you're having. if the speed is OK then that's eircom relief. Are *any* Web sites working ok? If you go on-line at four or five o'clock in the morning, does that make any difference? Could you try some other computer in the house, get the loan of a laptop and try it on the broadband? 

Flor.
----- Original Message ----- From: "Vincent stack" <vts@xxxxxxxxxx> 
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, April 24, 2012 5:02 PM
Subject: [vip_students] Re: web page problems again



hi Flor
yes can  hear history close.

all updates are done
home page is google.
reinstalled internet explorer 9 and still the same.
sarfari was never installed. only checked yahoo because girlfriend uses it for her email and it dont work on my computer and dont work on hers. so dont no lads think will leave it for the mo and hope it fixes it self thanks to all for help. o if ye think of anything else i will try it out. 
but dont be putting yer selfs out.
many thanks.

regards
Vincent

--------------------------------------------------

From: "Flor Lynch" <florlync@xxxxxx>

Sent: Monday, April 23, 2012 10:27 PM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


Hi Vincent,
If you press ctrl h when in Internet Explorer, do you hear "history closed"? Have you done any other windows updates lately? (or, aare there any waiting for you in the system Tray?) What is your home page?
Now, before I go to yahoo.ie and let you know how it is with me, and I do not have a yahoo.ie account but do have a yahoo.com one, do you have a yahoo.ie account.
It opens ok for me, and, one I get the password kerfufle sorted, i should be able to access my yahoo.com - such as it is. My experience with people using IE9, although i am not, is that the problem they have are due to the bigger presence of the information bar, and the difference it makes in the ordinary downloading of files process there. It was possible to do a repair of Internet Explorer (although now you need to uninstall it to do that, in current versions). however, I'm not sure what will happen if you try that, seeing as you've downgraded from internet Explorer 9 and are in Windows Seven. Are any Web sites working ok for you and, if so, give us an example of such! One could mention Firefox as an alternative, except that if you already have that, you must now upgrade to (at least) version 11 of it. Did you install Windows Safari recently? (it has been known to cause some problems, more so if not removed properly.)
----- Original Message ----- From: "Vincent stack" <vts@xxxxxxxxxx> 
To: <vip_students@xxxxxxxxxxxxx>
Sent: Monday, April 23, 2012 8:47 PM
Subject: [vip_students] Re: web page problems again



hi Eleanor and lads
thanks for the offer of a tech support Eleanor but i think i would be waisting valuable time for others who need it more than me. i also have a girlfriend and other friends near by who have full sighted assistance if i need it. but thanks again for the suggestion. and to answer your question Paul i uninstalled ie9 because the same problem was happening with it and i remember you saying a while back that ie 9 was known for its problems with jaws.i will do a full scan of the computer now a and see if anything comes up but i dont think so. i did a quick scan and nothing turned up already. i was also on to eircom today and they could not help me all i did was reset the modem and nothing. the funny thing here as well Paul and floor is that on my girlfriends computer yahoo.ie is not working either. I will keep fighting on and see if i can come up with anything else. Paul if anytime you want to go tandem you just let me know but i will let you know i have not done this before. many thanks to all. 

regards


Vincent

--------------------------------------------------

From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>

Sent: Monday, April 23, 2012 3:25 PM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again



That is excellent  Paul and Garry.
-original message-
Subject: [vip_students] Re: web page problems again
From: "Support At NCBI" <support@xxxxxxx>
Date: 23/04/2012 3:11 pm
That would be no problem Eleanor but I know Vincent is quite tech savvy 
himself and might prefer to use all this as a learning experience
frustrating as it is but sure there is no problem in having a trainer visit 
him.

Paul.


-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke 
Sent: 23 April 2012 14:03
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: web page problems again

Paul
How about an NCBI trainer going out to Vincent. I appreciate this is entirely up to Vincent but I can't help thinking that sighted assistance here could be beneficial not that all you guys aren't doing a brilliant job 
with advice and support.

Eleanor
----- Original Message -----
From: "Support At NCBI" <support@xxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Monday, April 23, 2012 1:39 PM
Subject: [vip_students] Re: web page problems again



Hi Vincent,
Flor has a point, why did you remove IE9, were you having problems with 
it.
I think there must be more wide ranging problems on your computer Vincent, such as maybe spyware, viruses etc, make sure that you give your computer 
a
good going over and also check all your broadband settings to ensure they 
are correct.

Paul.


-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack 
Sent: 23 April 2012 10:52
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: web page problems again
hi flor thanks for your help once again but still no luck. in windows 7 it 
does not give an option for no add on's
it does have manage add on's which i did some playing around in here and still nothing. and there is no added on toolbars. something i did notice 
but
dont know if its relevant or not is when the page is loading up the percentages stop. if i arrow up or down it brings up a list of web sites visited but these sites are ones i visited a long time ago well about 4 weeks ago. how is this even though i have deleted my history on a few 
occasions


regards
Vincent

--------------------------------------------------
From: "Flor Lynch" <florlync@xxxxxx>
Sent: Sunday, April 22, 2012 10:24 PM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


Vincent,
Here are some further ideas that may assist. Either in the file menu or 
in
the tools menu of IE - alt-t - you will find Internet Explorer, no add-ons. Press enter on that, do some Web browsing now, and see if you still have the same problems. the toolbars submenu in the Internet Explorer view submenu. Some of them may be enabled, others disabled. You want to disable any non-internet Explorer toolbars, which you may do in the tools menu by locating them in the toolbars there, pressing enter on one, and then tabbing over to disable and pressing enter. (You can then remove disabled toolbars from your computer, if they're not associated 
with running programs.
----- Original Message ----- From: "Vincent stack" <vts@xxxxxxxxxx> 
To: <vip_students@xxxxxxxxxxxxx>
Sent: Sunday, April 22, 2012 4:23 PM
Subject: [vip_students] Re: web page problems again



hi Paul
just tried the guidedogs.org.uk again and the same but if i press 
insert
and b it calls out guidedogs uk and starts calling out some stuff like competition Philips TV and Cassidy travel, my account bing. i have heard this stuff a few times on my computer but dont know where its coming from. is this bing something to do with it, is bing something to do with toolbars or something. i have checked for toolbars installed but dont 
see



any?

regards
Vincent

--------------------------------------------------

From: "Vincent stack" <vts@xxxxxxxxxx>

Sent: Sunday, April 22, 2012 4:10 PM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


hi Paul
ok uninstalled avast and installed Microsoft security essentials. and still the same i then uninstalled super anti spyware just to see if 
that



done any thing and nothing still the same.
what's happening is i go to say www.yahoo.ie and it starts loading up 
slowly say 1% 7%, 20
Vincent

--------------------------------------------------
From: "Support At NCBI" <support@xxxxxxx>
Sent: Sunday, April 22, 2012 12:47 PM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


Hi Vincent,
You can download Security Essentials direct from the link below;
http://ninite.com/essentials/ninite.exe%, 33%, and stops counting up but if i press the arrow up or down it starts calling out other web sites i was on as if back in the address bar. i dont know what's going 
on here.


regards



Paul.
-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack 
Sent: 22 April 2012 11:49
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: web page problems again

hi Paul i will try that so but whats the story with Microsoft
Security Essentials. am i write in saying its on my system all ready 
or



do i

have to load it on. many thanks.

regards
Vincent

--------------------------------------------------
From: "Support At NCBI" <support@xxxxxxx>
Sent: Sunday, April 22, 2012 11:42 AM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


Hi Vincent,
You mentioned avast there, if it's the latest Avast 7 which comes in uninvited then I think you should remove it in favour of using 
Microsoft
Security Essentials instead. Avast 7 for the most part is no longer 
all
that
accessible. Some folk say they can make it accessible by removing the 
"self
healing module" that is built into Avast but it doesn't go far enough 
to
give easy accessibility. Also it puts an "Add-in" into IE and this 
could
be
what is happening on your system so again I would suggest removing 
Avast.

Paul.


-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent stack 
Sent: 21 April 2012 20:35
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: web page problems again

hi Paul
just done that and no luck. also just discovered on my girlfriends 
computer
that yahoo. ie is not working same problem and when i tried yahoo.ie 
on my
computer its the exact same. this must be a security setting or an 
eircom
problem. or super anti spyware or avast? will i ring eircom or can 
you
advise anymore. many thanks.

regards
Vincent

--------------------------------------------------
From: "Support At NCBI" <support@xxxxxxx>
Sent: Saturday, April 21, 2012 11:47 AM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


Hi Vincent,

Try this;

1. Go into control panel.
2. Go into Internet Options.
3. Use keys, "Control + Tab" to jump down to the "Advanced page". 4. Tab over about 3 or 4 times to the "Reset button" and press the 
spacebar.
You will be asked if you are sure you want to go ahead with this as 
it
involves resetting your entire IE settings back to factory defaults 
so
to speak so answer "Yes or OK".
Note: It will also ask if you wish to remove your personal settings 
to
which you also answer "Yes or OK", if it's a checkbox just check it 
whichever applies.
Once it has completed choose close or OK to finish off then try loading up IE again and for the first time you will have to go 
through
setting up IE8 from scratch so be prepared for that, its not a big 
deal but just so you'll know it has to be done.

Paul.


-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent 
stack
Sent: 20 April 2012 22:32
To: vip_students@xxxxxxxxxxxxx
Subject: [vip_students] Re: web page problems again

hello flor and paul

have checked and done both of these and still the same. no
difference.
dont
know lads thanks any other suggestions welcome


Vincent

--------------------------------------------------
From: "Support At NCBI" <support@xxxxxxx>
Sent: Friday, April 20, 2012 9:14 PM
To: <vip_students@xxxxxxxxxxxxx>
Subject: [vip_students] Re: web page problems again


Hi Vincent,
Make sure that you also go into control panel then internet options and delete temp files such as history and other things then go to 
ok
and close out of control panel. Now try reloading the pages again. 

Paul.


-----Original Message-----
From: vip_students-bounce@xxxxxxxxxxxxx
[mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Vincent 
stack
Sent: 20 April 2012 13:10
To: vip students
Subject: [vip_students] web page problems again

hello folks
sorry again for asking these stupid web page problems. but they 
seem
to be annoying me alot recently. the problem now is when i press on 
a
link to open it up it shows the link is open and the click sounds that its opening but i am still on the same page. and wont allow 
me
to press on any other links until i press the back button as if to reload the last page even though im still on it. how do i fix these problem. and is there any tutorial to set internet options for 
windows 7  for jaws users. jaws 12 and internet explorer 8.
many thanks.

regards
Vincent


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