Hi Jenny, I have been, since reading your mail going through the shut down procedure myself to ensure I have the correct answer for you! It would appear to me that you may be in restart mode. What I do when closing down is to press the windows key followed by the letter u, then arrow to where it says shut down, leaving it at that setting for close down and hit enter. the next time you go to shut down hit the windows key and then the letter u and enter and hopefully the job should be ockso! All the best, Tony Sweeney. ----- Original Message ----- From: "janeobrien" <jeobrien5@xxxxxxxxxx> To: <vip_students@xxxxxxxxxxxxx> Sent: Thursday, May 24, 2007 1:11 PM Subject: [vip_students] turning of computer > hi all on the list maybe someone can help me please. since i got broadband, > i am having difficulty in turning off my computer. i press windows key and > arrow up to turn off computer and enter, it then says standby and i arrow > down to turn off button and press enter. it goes through the motions of > turning off, the music and then unabailable but it automatically switches on > again. this is very frustrating so please can anyone help. Jenny > > >