I would not like to say for sure Kathleen but this sounds like a profile problem to me. Do you know what your profile is set to, e.g. Outdoor, silent, meeting etc. You should hear Talks say this when at the standby screen. You could go to messaging and then press soft key 2 (top right key) and this will bring you back to the standby screen andyou should hear your service provider and the profile spoken, e.g. vodafone, outdoor. I think you probably have accidentally altered the profile. Strange though that the shop could not sort the problem for you. If this does not work, let me know and I will suggest something else. ----- Original Message ----- From: Kathleen Doyle To: vip_students@xxxxxxxxxxxxx Sent: Friday, June 22, 2012 3:45 PM Subject: [vip_students] question for mobile corner Hi to all on the list. Can anyone help with the following problem? I have recently purchased the C5 mobile phone and my problem is, when the phone rings, it cuts out after ringing just one & a half times, which is no use at all if I am away from the phone. However, to the person calling, it continues to ring until it is answered or goes on to messaging. I have brought it back to the Vodafone shop but they have told me that there is nothing they can do about it. Hope someone can help! Thanks in advance. Kathleen Doyle.