Hi Edel, As Avast is popping up when you try opening up your email, perhaps there is a virus at work here, You should run a scan of your PC and see if it helps. Paul. -----Original Message----- From: vip_students-bounce@xxxxxxxxxxxxx [mailto:vip_students-bounce@xxxxxxxxxxxxx] On Behalf Of Edel Carey Sent: 14 November 2009 15:34 To: vip_students@xxxxxxxxxxxxx Subject: [vip_students] Re: problem opening outloook If I launch outlook by going through the start menu it will open but if I try to go through the shortcut I get the same message when I open it. It looks like it is going to open but again avast flashes up followed by the same message. Edel.. ----- Original Message ----- From: "Flor Lynch" <florlync@xxxxxx> To: <vip_students@xxxxxxxxxxxxx> Sent: Saturday, November 14, 2009 1:33 PM Subject: [vip_students] Re: problem opening outloook > Perhaps it's just AVG doing its thing? Can you launch Microsoft Outlook > just by opening it normally? > > ----- Original Message ----- > From: "Edel Carey" <careyedel@xxxxxxxxxx> > To: <vip_students@xxxxxxxxxxxxx> > Sent: Saturday, November 14, 2009 11:20 AM > Subject: [vip_students] Re: problem opening outloook > > >> Thanks for that information I changed my settings successfully. Not sure >> what has happened to my outlook though. I'm not too bothered now that >> I've fixed the settings as I find that visually outlook express is >> superior to outlook >> >> Edel.. >> ----- Original Message ----- >>>From: "Flor Lynch" <florlync@xxxxxx> >> To: <vip_students@xxxxxxxxxxxxx> >> Sent: Friday, November 13, 2009 10:48 PM >> Subject: [vip_students] Re: problem opening outloook >> >> >>> Edel, >>> >>> If email addresses from the Web are 'assigned to outlook,' you can >>> change that by going into: >>> >>> -- Control Panel, or internet Explorer Tools, - internet Options; >>> -- Now shift+tab and then right-arrow to the programs Tab; >>> -- Then press the tab key a few times until you come to the email combo >>> box, and then arrow to highlight Outlook Express. >>> -- Tab to and press enter on OK. >>> >>> there may (or may not) be something wrong in your microsoft outlook. but >>> make sure that it is closed so that the change as above will take >>> effect. >>> >>> ----- Original Message ----- >>> From: "Edel Carey" <careyedel@xxxxxxxxxx> >>> To: <vip_students@xxxxxxxxxxxxx> >>> Sent: Friday, November 13, 2009 3:28 PM >>> Subject: [vip_students] problem opening outloook >>> >>> >>> Hi again everyone >>> >>> I use outlook express as my preferred email programme but I'm trying to >>> access email addresses on a web page and I assume they are assigned to >>> outlook but mine won't open. I keep getting avast flashing up for a >>> second on the screen followed by the following message. >>> >>> Cannot start Microsoft outlook. The .DLL file for the information >>> service could not be found. >>> MAP1 was unable to load the information service PSTPR.DLL. Be sure the >>> service is correctly installed and configured. >>> >>> Any advice would be much appreciated. >>> >>> Edel.. >>> >> >> >> > > ******************************************************************** National Council for the Blind of Ireland (NCBI) is a company limited by guarantee (registered in Ireland No. 26293) . Our registered office is at Whitworth Road, Drumcondra, Dublin 9. NCBI is also a registered Charity (chy4626). NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. NCBI endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent the views of NCBI ********************************************************************