[vip_students] Re: avast question for paul or others

Vincent,

Here's my take.  I think if i were you I'd do a few things.  One might be to 
ring paul working.  Another would be to have someone expert visit you and 
your computer and see what was downloaded, and what's going on now.  If, 
after all the computer expertise available has been consulted, you still 
feel that you have a case of having been ripped off, have the credit card 
holder get on to their bank and ask the bank to help them claim a refund 
from the credit card company.  (This may be difficult, or impossible to 
negotiate, at this stage.)  But the first things to do are to find out what 
exactly you downloaded.  (It sounds to me as if you downloaded  - and 
unwittingly agreed to pay for - something else  - a firewall, anti-spam, 
RealPlayer Premium, that sort? - besides the Avast antivirus program.)

----- Original Message ----- 
From: "vts" <vts@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Friday, December 12, 2008 5:58 PM
Subject: [vip_students] avast question for paul or others


hello

can someone tell me please. I was told from Paul to use avast for my 
computer which I did. I downloaded it and was using it the last few weeks 
with no problem. I paid ?80 subscription at the end of the payment page it 
said this is a once off payment only. the problem im having now is I used 
someone else's credit card and two months of ?12  was taken out of the card 
from a company call download .com which I did not agree to. and they wanted 
to take ?12  every month. its not the money that worries me its the fact 
that I was told there was only a once of payment to be made.  so I rang them 
and canceled it he told me on the phone that I would be not entitled to any 
more upgrades for my avast so I agreed it was not my credit card. now my 
avast has stopped working and my computer is open. now I paid the money for 
avast and I am being told that I have to pay more. how is this I feel ripped 
off. what can I do is there a free version of avast or what will I do. 
please help many thanks.

regards
Vincent

Other related posts: