Dear Tony, Before you do anything, read this Fred Langa article from June, 2006: http://www.informationweek.com/news/windows/operatingsystems/189400897 In fact, it's probably a good idea to print it out so your friend can refer to it as he goes through the different stages of the Repair process. This is extremely nerdy stuff, but Fred's instructions are excellent and you will have a healthier system when it's all over, good luck, John