Hi Paul, Below is a Microsoft article about the problem you are having with the firewall. SYMPTOMS After you install Microsoft Windows XP Service Pack 2 (SP2), you cannot start the Windows Firewall service. Specifically, you experience one or more of the following symptoms: Windows Firewall/Internet Connection Sharing (ICS) is not displayed in the Services list in Control Panel. Windows Firewall/Internet Connection Sharing (ICS) is displayed in the Services list, but you cannot start this service. You receive the following error message when you try to access Windows Firewall settings: Due to an unidentified problem, Windows cannot display Windows Firewall settings. Back to the top CAUSE This problem is caused by a missing or corrupted SharedAccess.reg file. The SharedAccess.reg file represents the Windows Firewall service. Note The Windows Firewall service in Windows XP SP2 replaces the Internet Connection Firewall (ICF) service in earlier versions of Windows XP. Back to the top RESOLUTION To resolve this problem, use one of the following methods. Back to the top Method 1: Call the "Setup API InstallHinfSection" function to install Windows Firewall To install Windows Firewall, follow these steps: Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command line, and then press ENTER: Rundll32 setupapi,InstallHinfSection Ndi-Steelhead 132 %windir%\inf\netrass.inf Restart Windows, Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command, and then press ENTER: Netsh firewall reset Click Start, click Run, type firewall.cpl, and then press ENTER. In the Windows Firewall dialog box, click On (recommended), and then click OK. Back to the top Method 2: Add the Windows Firewall entry to the registry Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows To add the Windows Firewall entry to the registry, follow these steps: Copy the following text into Notepad, and then save the file as Sharedaccess.reg: Windows Registry Editor Version 5.00 [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess] "DependOnGroup"=hex(7):00,00 "DependOnService"=hex(7):4e,00,65,00,74,00,6d,00,61,00,6e,00,00,00,57,00,69, 00,\ 6e,00,4d,00,67,00,6d,00,74,00,00,00,00,00 "Description"="Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network." "DisplayName"="Windows Firewall/Internet Connection Sharing (ICS)" "ErrorControl"=dword:00000001 "ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f, 00,\ 74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\ 00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\ 6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00 "ObjectName"="LocalSystem" "Start"=dword:00000002 "Type"=dword:00000020 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Epoch] "Epoch"=dword:00002cd0 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s] "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f ,\ 00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\ 69,00,70,00,6e,00,61,00,74,00,68,00,6c,00,70,00,2e,00,64,00,6c,00,6c,00,00,\ 00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\DomainProfile] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\DomainProfile\AuthorizedApplications] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\DomainProfile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled :@xpsp2res.dll,-22019" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\StandardProfile] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\StandardProfile\AuthorizedApplications] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\StandardProfile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled :@xpsp2res.dll,-22019" [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Setup] "ServiceUpgrade"=dword:00000001 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Setup\Int erfacesUnfirewalledAtUpdate] "All"=dword:00000001 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Enum] "0"="Root\\LEGACY_SHAREDACCESS\\0000" "Count"=dword:00000001 "NextInstance"=dword:00000001 Double-click Sharedaccess.reg to merge the contents of this file into the registry and to create the Windows Firewall entry. Restart Windows. Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following command, and then press ENTER: Netsh firewall reset Click Start, click Run, type firewall.cpl, and then click OK. Configure the Windows Firewall settings that you want to use. If these methods do not work, reinstall Windows XP SP2. Back to the top MORE INFORMATION To verify that the Windows Firewall service is started, follow these steps: Click Start, click Run, type services.msc, and then click OK. In the list of services, locate Windows Firewall/Internet Connection Sharing (ICS). Notice that the status of the service is Started. For information about how to use the Services feature, click Help on the Action menu. Back to the top STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Back to the top REFERENCES For more information about how to use Windows Firewall in Windows XP Service Pack 2, click the following article numbers to view the articles in the Microsoft Knowledge Base: 875357 Troubleshooting Windows Firewall settings in Windows XP Service Pack 2 892199 You cannot start the Windows Firewall service in Windows XP Service Pack 2 For more information about how to troubleshoot Windows Firewall in Windows XP SP2, visit the following Microsoft Web site: http://technet.microsoft.com/en-us/library/bb457029.aspx Back to the top ________________________________________ APPLIES TO Microsoft Windows XP Professional Microsoft Windows XP Professional SP2 Back to the top Keywords: kbprb kbfirewall kbtshoot KB920074 Back to the top Provide feedback on this information Did this information solve your problem? Yes No I don't know Was this information relevant? Yes No What can we do to improve this information? To protect your privacy, do not include contact information in your feedback. Other Resources Other Support Sites Community Get Help Now Contact a Support Professional by Email, Online, or PhoneArticle Translations View related content Certain Administrative Templates from the Windows XP Security Guide ... You cannot turn on or turn off the Windows Firewall setting on a ... Search related topics Windows cannot start the Windows firewa... Windows Internet connection sharing ICS... Not able to start Windows Firewall Serv... Windows firewall ics cannot start in Wi... Microsoft kb 920074 Related Support Centers Windows XP Professional Page Tools Print this page E-mail this page -- I am using the free version of SPAMfighter. We are a community of 7 million users fighting spam. SPAMfighter has removed 500 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message ******************************************************************** National Council for the Blind of Ireland (NCBI) is a company limited by guarantee (registered in Ireland No. 26293) . Our registered office is at Whitworth Road, Drumcondra, Dublin 9. NCBI is also a registered Charity (chy4626). NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. NCBI endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent the views of NCBI ********************************************************************