Joan Anne,
With the headphones plugged in, can you check the volume setting in Sounds"
under Settings? Check that "change with buttons" is enabled. If not, then
you would not be able to adjust the volume with the buttons on the outside
of the phone.
All the best,
Cearbhall
m +353 (0)833323487 Ph: _353 (0)1-2864623 e: cearbhall.omeadhra@xxxxxxx
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