[vip_students] Re: Internet

Pauline,

How did he find your specific computer? I'm sure there were a few things he'd have had to do for that. Were you able to launch internet Explorer? Frank can't do that at the moment. At any rate, we can't fix it from here because we don't have all of the pertinent info to work with.

----- Original Message ----- From: "Pauline Lawler" <paulinelawler14@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 1:38 PM
Subject: [vip_students] Re: Internet


Flor,

When Colin looked at my computer all I needed was internet broadband and he was able to download his programme.


Pauline
----- Original Message -----
From: "Flor Lynch" <florlync@xxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 12:51 PM
Subject: [vip_students] Re: Internet


How easy it is, though, could depend on whether there is already an NCBI network connection or some other remote connection opened on the computer. Frank, you don't have another browser like Firefox or even an ftp client that you could try instead of internet Explorer?

----- Original Message ----- From: "Flor Lynch" <florlync@xxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 12:43 PM
Subject: [vip_students] Re: Internet


Yes, that seems like a runner. .

----- Original Message -----
From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 12:25 PM
Subject: [vip_students] Re: Internet


Frank along the lines Flor is saying then why not see if Collyn Kenny can access your computer remotely through Teamviewer and see what is going on. ----- Original Message -----
From: "Flor Lynch" <florlync@xxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 12:22 PM
Subject: [vip_students] Re: Internet


Frank,

At this stage, I'd get a professional to look at your computer. That you can't launch internet Explorer is, on its own, a serious fault.

----- Original Message ----- From: "Frank Kelly" <frankke@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 11:57 AM
Subject: [vip_students] Re: Internet


hi Francis

thanks for that
i did what you said but there isnt anything in there which resembles the virus problem i have

many thanks

Frank Kelly
----- Original Message -----
From: "Francis Kane" <francis.kane@xxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Tuesday, December 07, 2010 10:15 AM
Subject: [vip_students] Re: Internet


Hi Frank,

If you go into your control panel and go to internet options you can access your add ons there without having to open internet explorer. It's under the Programs tab. There's a button there called manage add ons and you should be able to check then to see what add ons are running and disable if necessary.

Francis
----- Original Message ----- From: "Frank Kelly" <frankke@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Monday, December 06, 2010 11:03 PM
Subject: [vip_students] Re: Internet


hi Flor

it goes immediatley to close
i dont get time to do what you said even if i am holding the keys ready to hit them

appreciate your advice

Frank Kelly
----- Original Message ----- From: "Flor Lynch" <florlync@xxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Sunday, December 05, 2010 5:02 PM
Subject: [vip_students] Re: Internet


Frank, et al.,

The reason MyWebSearch may not be showing is that it may be currently enabled in internet Explorer and therefore is not presently amenable to be removed. Let's see if we can change this if this is the case. next time you launch internet Explorer, as soon as it comes up press alt-f then w to work off-Line. Now, go into Tools, add-ons, alt-t then a; then tab to a list of currently loaded add-ons. You will see a group of radiobuttons, but ignore that for now and tab on to the list.

If you arrow to MyWebSearch in there, then tab to the "disable" button and then press spacebar or enter.

Close Internet Explorer. Now, go into Control panel and see if you can find MyWebSearch in add/remove, and uninstall. (That last step is optional. However, above are the principles of how, in Internet Explorer, you disable an add-on if it is proving to be a nuisance or you no longer need it (if you ever did).

----- Original Message ----- From: "Frank Kelly" <frankke@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Sunday, December 05, 2010 3:14 PM
Subject: [vip_students] Re: Internet


hi Francis

yes i had a look but its not there

regards

Frank Kelly
----- Original Message -----
From: "Francis Kane" <francis.kane@xxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Sunday, December 05, 2010 3:10 PM
Subject: [vip_students] Re: Internet


Hi Frank,

Dis you have a look in the program list in Control Panel to see if my web search was listed there?

Francis
----- Original Message ----- From: "Frank Kelly" <frankke@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Sunday, December 05, 2010 1:16 PM
Subject: [vip_students] Re: Internet


hi Flor

a v g never got to install
when it detected the Avast it said the Avast would have to be removed first i checked in the programme list in the control panel and a v g isnt there
thanks for your help

Frank Kelly
----- Original Message ----- From: "Flor Lynch" <florlync@xxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Saturday, December 04, 2010 9:55 PM
Subject: [vip_students] Re: Internet


And you successfully uninstalled AVG? We need to be sure.

It could be that your Windows Internet Explorer has become corrupted. If it is Internet Explorer 8, the only way to repair is to uninstall it, which would bring you back to your prior version of IE. It is not an easy problem to fix, apart from someone looking at your computer and perhaps running a different antispyware on it.

----- Original Message ----- From: "Frank Kelly" <frankke@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Saturday, December 04, 2010 8:16 PM
Subject: [vip_students] Re: Internet


hi Flor

when i tried to uninstall Avast and it didnt work i left it alone and went to repair and repaired it i use it still
i have Avast and i dont have avg at all

regards

Frank Kelly
----- Original Message -----
From: "Flor Lynch" <florlync@xxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Saturday, December 04, 2010 7:39 PM
Subject: [vip_students] Re: Internet


Frank,

You will be going around in circles, in my view. If you do want AVG and it is to run properly, you need to get the Avast protect during uninstall problem sorted, as Avast is not yet uninstalled. You will probably need sighted on-site assistance for this. If you would prefer AVAST to run, then uninstall AVG and reinstall Avast. Then we could see if you really have other problems such as those with internet Explorer and spyware.

----- Original Message ----- From: "Frank Kelly" <frankke@xxxxxxxxxx>
To: <vip_students@xxxxxxxxxxxxx>
Sent: Saturday, December 04, 2010 4:19 PM
Subject: [vip_students] Internet


hi Folks

my web browser is back to square one
as in it wont work it just goes to a message to close

any suggestions?
it wont stay on long enough to try what Francis said with the tools menu

thanks in advance

Frank Kelly

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