Hi Sara, 1. care@xxxxxxxxxxx is the email address for customer care at vodafone but don't get excited as you will be waiting a few days as emails take a while to be replied to, you will receive an acknowledgement be specific as to your problems and they will answer them, 2. You can save messages to memory sticks in the same way as you save documents i.e. select "save as" the only thing I can't remember momentarily is the file type option you should select but you will see that there are only two options in file type under file name so you can chance doing both ways on a message to see the result. 3. Don't know much about outlook express 2010 I do remember seeing it once and from what I remember the menus are set up differently so rather than going across with the cursor when pressing the alt key you will go down arrow with cursor for menus and right arrow for options in each menu but the options have changed from what I remember, it is really a case of getting accustomed to the new layout unless you can get back the classic menus. 4. Skype, sorry can't help 5. spanish - English or visa versa try Google translate, I used it once and a friend who corrected the text of the text I had translateed into German said it was correct in the main but some small errors in gramatical things like "I, you, he, she, it," I'm not a whiz on using the net but an old codger like me managed it so you should have no problem let me know if you want more help regarding this or investigate it yourself, essentially you have to select the languages you are using and then a new window opens where you copy and paste the text to and select a button to translate. The translation will appear in a window below. Happy Christmas Gerry Shanahan ----- Original Message ----- From: Sarah To: vics Cc: Sarah Mc Nabb Sent: Thursday, December 22, 2011 11:24 PM Subject: [vicsireland] couple of questions hi all. I have a number of questions that I would like to ask, I decided to put them all in the same email. Firstly was wondering does anyone know the email adress for vodaphone? As I would like to make a complaint to them about their service, and I couldn't find their email adress when I went on to the website. Seconldly does anyone have any notes or advise on how to use Jaws with outlook express 2010? 3. Is there any way of transfering emails from outlook express onto a memery stick to transfer onto a computer or laptop? 4. Does anyone kno how to change a skype password and to download the scripts? so skype is jaws friendly? Finally does any one, know of a good online Spanish dictory, and transulator which translates from Spanish to english and vise versa which is jaws friendly? I would be very greatful if any one could help with any of these questions. Thanks a million sarah -- I am using the free version of SPAMfighter. We are a community of 7 million users fighting spam. SPAMfighter has removed 100 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message