[vetviewit] FW: Re: UVIS failure at NC State

  • From: Russell Adkison <adkisrd@xxxxxxxxxx>
  • To: "vetviewit@xxxxxxxxxxxxx" <vetviewit@xxxxxxxxxxxxx>
  • Date: Mon, 14 Apr 2014 14:09:17 +0000

Sorry for the delayed response.  Unfortunately, Auburn has never seen this 
particular issue.  Not sure if we can be of any assistance on this one.  
Hopefully, you have found a solution over the weekend.

Russell

From: Kelley Clanton
Sent: Monday, April 14, 2014 8:55 AM
To: Russell Adkison
Subject: RE: [vetviewit] Re: UVIS failure at NC State

No we have never had that error before.  The only problems we experience is 
when requests do not cross over from the hospital.

Kelley Clanton
IT Specialist IV/Labs Coordinator
Information & Instructional Technology
Auburn University CVM
(334) 844-3704

From: Russell Adkison
Sent: Monday, April 14, 2014 8:31 AM
To: Kelley Clanton; Kevin Self
Cc: Ashley Burt; Leon Bowman
Subject: FW: [vetviewit] Re: UVIS failure at NC State

Additional information from Glenn on NCSU’s issue…have we seen this before?

Russell

From: vetviewit-bounce@xxxxxxxxxxxxx<mailto:vetviewit-bounce@xxxxxxxxxxxxx> 
[mailto:vetviewit-bounce@xxxxxxxxxxxxx] On Behalf Of Glenn Waters
Sent: Friday, April 11, 2014 2:49 PM
To: vetviewit@xxxxxxxxxxxxx<mailto:vetviewit@xxxxxxxxxxxxx>
Subject: [vetviewit] Re: UVIS failure at NC State

We have narrowed it down to the system is not inserting a record in 
uvis_cl_container_status since around 11:50.... which corresponds to the time I 
started getting phone calls.. It's a total stop in the inserts since then.. We 
are still trying to track down what is causing that



On 4/11/2014 3:38 PM, Christopher A. Gardner wrote:
Gabriel,

I have seen the request process get a little crazy when the space on a lab 
tablespace gets tight and it can populate some
but not all the necessary tables during the request process.

Chris

Christopher Gardner
Database Administrator
College of Veterinary Medicine
Mississippi State University
gardner@xxxxxxxxxxxxxxx<mailto:gardner@xxxxxxxxxxxxxxx>
Phone:  662-325-1301
>>> Gabriel G Beal <gbeal@xxxxxxx><mailto:gbeal@xxxxxxx> 4/11/2014 1:58 PM >>>
Hey VetView IT List-

NC State is having a critical issue with UVIS Hospital talking to UVIS Labs.  
The issue is that, starting at around lunchtime, requests from UVIS Hospital 
started showing up in UVIS Labs with missing test names/identifiers. The lab 
isn’t able to see what tests were ordered.  As a result, they are receiving the 
samples without knowing what tests to perform on them.  They’ve restarted 
everything and still the problem persists.

We’ve not been able to get in touch with our resident UVIS expert (Jeff). He 
may be on a plane.  We wanted to put out the SOS to the IT listserv to see if 
anyone else has experienced this.

Gabriel Beal
VetView Support & Operations Manager
College of Veterinary Medicine
University of Georgia
support@xxxxxxxxxxx<mailto:support@xxxxxxxxxxx>
(706)538-3637 Office
(706)202-6745 Cell



--

Glenn Waters

Application Development Team Lead

NC State College of Veterinary Medicine



(919)513-6652

glenn_waters@xxxxxxxx<mailto:glenn_waters@xxxxxxxx>

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