Hello Annie,
It appears from your email signature that you are from Norway. If you haven’t
already done so, you should get in contact with the local distributor who sold
VarioUltra to you. They may be equipped to assist with the repair.
If the problem is the connection between the braille display and the main board
inside VarioUltra, the fix could be as quick and easy as replacing the
connecting cable inside. For someone who knows what they’re doing, it’s a
5-minute job. I hope the unit can be repaired quickly for you.
Regards.
David Bradburn
BAUM (USA) Inc.
On 12/5/16, 1:56 PM, "varioultra-bounce@xxxxxxxxxxxxx on behalf of Annie Skov
Nielsen" <varioultra-bounce@xxxxxxxxxxxxx on behalf of anniespost@xxxxxx> wrote:
Hi again.
The switches are in the correct positions. I am afraid we may conclude,
that the connection to the cells are broken. It is really bad timing.
Best regards Annie.
Sendt fra min iPhone
> Den 5. dec. 2016 kl. 19.39 skrev Renee Clark <rclark@xxxxxxxxxxx>:
>
> Hi Annie,
>
> Check that the keyboard lock is in the back position. Check that it is in
notetaker mode with the slider switch to the back position. If it's in braille
display mode and there is nothing currently connected, the display will be
blank. If neither of those fix the issue, contact tech support at
support@xxxxxxxxxxx or 855-620-7985, ext. 402.
>
> Renee Clark
> BAUM USA
>
> -----Original Message-----
> From: varioultra-bounce@xxxxxxxxxxxxx
[mailto:varioultra-bounce@xxxxxxxxxxxxx] On Behalf Of Annie Skov Nielsen
> Sent: Monday, December 05, 2016 10:37 AM
> To: varioultra@xxxxxxxxxxxxx
> Subject: [varioultra] My display will not show anything, i really hope
you can help.
>
> Hi all.
>
> I hope you can help. I can not get my display to work. It sounds as if it
starts, but it will not show braille. Can anyone helpen is there anything i can
try. i am about to panic, because i need it urgently for a concert in this
week. It worked fine in the morning, but now i can not get the braille to show.
> Best regards annie.
>
