[uhswindows7] Re: Not Working..........

maybe you will want to run a virtual XP machine with IE6?



Steve Craft
IT Technical Support/Help Desk Manager 
UHS Hospitals
On-Line ISR Notes 
On-Line ISR Web
 



From:   <Patti_Penrose@xxxxxxx>
To:     <uhswindows7@xxxxxxxxxxxxx>
Date:   11/17/2010 07:42 AM
Subject:        [uhswindows7] Re: Not Working..........
Sent by:        uhswindows7-bounce@xxxxxxxxxxxxx



Figures as much - I am just accessing them on my other PC - not really 
going to fret over it too much - was just throwing it out there. 

Thanks for listening all. 

And have a Great day. 

Jim - don't know what you were talking about "We were never given any 
troubleshooting documentation or installation instructions for XP" 
Never asked about XP and we get many calls on programs that we DO NOT have 
documentation on. 
But, thanks for pointing that out.


_____________________________________________________
Patricia L. Penrose
Help Desk Supervisor
UHS Hospitals | Information Services Dept.
PHN: 607.763.8143 | FAX: 607.763.5224
EML: patti_penrose@xxxxxxx
A great place to receive care | A great place to work.





From:        <James_McManus@xxxxxxx> 
To:        <uhswindows7@xxxxxxxxxxxxx> 
Date:        11/17/2010 07:03 AM 
Subject:        [uhswindows7] Re: Not Working.......... 
Sent by:        uhswindows7-bounce@xxxxxxxxxxxxx 



A little quick research on Google reveals several posts from 09 that say 
that Symposium web client 4.5 is not compatible with IE.8 or IE 7

Don't; know if there is an updated version of the software since Nortel is 
in receivership.
James McManus
Help Desk Specialist I
United Health Services
33-57 Harrison St
Johnson City, NY 13790
(607) 763-6399



From:        <Patti_Penrose@xxxxxxx>
To:        <uhswindows7@xxxxxxxxxxxxx>
Date:        11/16/2010 02:24 PM
Subject:        [uhswindows7] Not Working..........
Sent by:        uhswindows7-bounce@xxxxxxxxxxxxx



One thing I can tell you that is not working - is my Symposium - ACD 
Tracking for Help Desk Calls.
Not sure if it is an IE 8 issue or Windows 7 
Have to look into further. 
I am able to log into the Application 
However - when i try to display a report  - wants me to install the Active 
X 

try to install and get the following 


click retry and brings up 


Click install and............................ 
That's all she wrote.......................... 

_____________________________________________________
Patricia L. Penrose
Help Desk Supervisor
UHS Hospitals | Information Services Dept.
PHN: 607.763.8143 | FAX: 607.763.5224
EML: patti_penrose@xxxxxxx
A great place to receive care | A great place to work.


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