[THIN] Re: user disconnects
- From: "Lucas Boyken" <lboyken@xxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 11 Jun 2003 13:26:28 -0500
If you read John's email, it is a remote group of users. In other words
an WAN Citrix connection to a LAN. <-- That might not have come out
right. Anyways, I thought it could possibly be a network issue as far
as their high speed connection to that office. However, since John
mentioned that no one else was having problems at this remote office,
just this user, that it was something more specific than the whole LAN
at the remote office. =20
Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone: 800.222.7601
Office Phone: 515.332.2751
Fax: 515.332.5687
-----Original Message-----
From: Marty [mailto:Marty@xxxxxxxxxxxx]=20
Sent: Wednesday, June 11, 2003 1:20 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects
Is this user connecting via LAN or WAN?
----- Original Message -----
From: "Lucas Boyken" <lboyken@xxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Wednesday, June 11, 2003 2:08 PM
Subject: [THIN] Re: user disconnects
> You might try moving the users patch cable from one Port on your=20
> Hub/Switch to another. Switch ports can go bad, however, it is a rare
> thing to happen. Other than that, I would slap a cable tester on the=20
> line and check for continuity, etc. One last thing, you could sniff=20
> that portion of the network. That would give you a great indication=20
> of whether you have a chatty NIC or if there is another problem. Most
> likely, though, it is the user's NIC and / or configuration of the NIC
> in the OS. =3D20
>
>
> Lucas W. Boyken
> Computer Systems Associates
> Account Manager / Technical Representative
> lboyken@xxxxxxxxx
> Company Phone: 800.222.7601
> Office Phone: 515.332.2751
> Fax: 515.332.5687
>
>
> -----Original Message-----
> From: John Knightly [mailto:jknightly@xxxxxxxxxxxxxxxxxx]=3D20
> Sent: Wednesday, June 11, 2003 1:04 PM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] user disconnects
>
>
> I have one user in a remote office that is having timeout issues when=20
> she steps away from her desk. There are no timeouts specified in her=20
> user account, or on the citrix server, and no other users in that=20
> office is having a problem. The user is on WinXP pro, using a custom=20
> ICA to MF1.8a. I'm starting to think that something might be wrong=20
> with her NIC or Cat5 drop. Any advise? =3D20
> John Knightly
> =3D20
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questions, issues and incidents, technical support is a few mouse-clicks
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Designed to facilitate efficient resolution of your technical
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while you monitor the progress, and your systems get back to 99.9%
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For Archives, to Unsubscribe, Subscribe or=20
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and your systems get back to 99.9% up-time in no time.
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