[THIN] Re: user disconnects

If you read John's email, it is a remote group of users.  In other words
an WAN Citrix connection to a LAN.  <-- That might not have come out
right.  Anyways, I thought it could possibly be a network issue as far
as their high speed connection to that office.  However, since John
mentioned that no one else was having problems at this remote office,
just this user, that it was something more specific than the whole LAN
at the remote office. =20

Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone:  800.222.7601
Office Phone:  515.332.2751
Fax:  515.332.5687


-----Original Message-----
From: Marty [mailto:Marty@xxxxxxxxxxxx]=20
Sent: Wednesday, June 11, 2003 1:20 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects


Is this user connecting via LAN or WAN?

----- Original Message -----
From: "Lucas Boyken" <lboyken@xxxxxxxxx>
To: <thin@xxxxxxxxxxxxx>
Sent: Wednesday, June 11, 2003 2:08 PM
Subject: [THIN] Re: user disconnects


> You might try moving the users patch cable from one Port on your=20
> Hub/Switch to another.  Switch ports can go bad, however, it is a rare

> thing to happen.  Other than that, I would slap a cable tester on the=20
> line and check for continuity, etc.  One last thing, you could sniff=20
> that portion of the network.  That would give you a great indication=20
> of whether you have a chatty NIC or if there is another problem.  Most

> likely, though, it is the user's NIC and / or configuration of the NIC

> in the OS. =3D20
>
>
> Lucas W. Boyken
> Computer Systems Associates
> Account Manager / Technical Representative
> lboyken@xxxxxxxxx
> Company Phone:  800.222.7601
> Office Phone:  515.332.2751
> Fax:  515.332.5687
>
>
> -----Original Message-----
> From: John Knightly [mailto:jknightly@xxxxxxxxxxxxxxxxxx]=3D20
> Sent: Wednesday, June 11, 2003 1:04 PM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] user disconnects
>
>
> I have one user in a remote office that is having timeout issues when=20
> she steps away from her desk. There are no timeouts specified in her=20
> user account, or on the citrix server, and no other users in that=20
> office is having a problem. The user is on WinXP pro, using a custom=20
> ICA to MF1.8a.  I'm starting to think that something might be wrong=20
> with her NIC or Cat5 drop. Any advise? =3D20
> John Knightly
> =3D20
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questions, issues and incidents, technical support is a few mouse-clicks
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the progress, and your systems get back to 99.9% up-time in no time.
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********************************************************
This weeks sponsor - Emergent Online 99Point9.com
Designed to facilitate efficient resolution of your technical
server-based questions, issues and incidents, technical support is a few
mouse-clicks away: you submit your incident-specific support requests
via our online support helpdesk, our certified engineers resolve them
while you monitor the progress, and your systems get back to 99.9%
up-time in no time. http://www.99point9.com=20
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Useful Thin Client Computing Links are available at:
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For Archives, to Unsubscribe, Subscribe or=20
set Digest or Vacation mode use the below link:
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Designed to facilitate efficient resolution of your technical server-based 
questions, issues and incidents, technical support is a few mouse-clicks away: 
you submit your incident-specific support requests via our online support 
helpdesk, our certified engineers resolve them while you monitor the progress, 
and your systems get back to 99.9% up-time in no time.
http://www.99point9.com 
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