[THIN] Re: user disconnects
- From: "John Knightly" <jknightly@xxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 11 Jun 2003 11:28:54 -0700
Your right Lucas...i've had 2 help desk guys looking at this for a
frekin week.
-----Original Message-----
From: Lucas Boyken [mailto:lboyken@xxxxxxxxx]=20
Sent: Wednesday, June 11, 2003 11:23 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects
We all know Try the Simple Sh!* first... It seemed as though, refering
to how the questioned was asked, that this individual had already done
the rudementery troubleshooting. I could be wrong, and if that is the
case, then I appologize. With that said, the power settings on NICs
seem to cause problems and can be linked to many problems caused at
customer sites. Greg is right, if you haven't already, check the Simple
Sh!* first.
Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone: 800.222.7601
Office Phone: 515.332.2751
Fax: 515.332.5687
-----Original Message-----
From: Greg Reese [mailto:GReese@xxxxxxxxxxxxxxxx]=3D20
Sent: Wednesday, June 11, 2003 1:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects
or its something simple like her local power configuration or =3D3D
screensaver.
I get calls every day that begin "my screen keeps going blank when I'm =
=3D
=3D3D not using my computer"
I would check that first. If you go through the spectacle of elaborate
=3D3D network diagnostics with cable testers and the like and it turns =
out
to =3D3D be simple, you are going to look silly.
Greg
-----Original Message-----
From: Lucas Boyken [mailto:lboyken@xxxxxxxxx]
Sent: Wednesday, June 11, 2003 2:09 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects
You might try moving the users patch cable from one Port on your
Hub/Switch to another. Switch ports can go bad, however, it is a rare
thing to happen. Other than that, I would slap a cable tester on the
line and check for continuity, etc. One last thing, you could sniff
that portion of the network. That would give you a great indication of
whether you have a chatty NIC or if there is another problem. Most
likely, though, it is the user's NIC and / or configuration of the NIC
in the OS. =3D3D3D20
Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone: 800.222.7601
Office Phone: 515.332.2751
Fax: 515.332.5687
-----Original Message-----
From: John Knightly [mailto:jknightly@xxxxxxxxxxxxxxxxxx]=3D3D3D20
Sent: Wednesday, June 11, 2003 1:04 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] user disconnects
I have one user in a remote office that is having timeout issues when
she steps away from her desk. There are no timeouts specified in her
user account, or on the citrix server, and no other users in that office
is having a problem. The user is on WinXP pro, using a custom ICA to
MF1.8a. I'm starting to think that something might be wrong with her
NIC or Cat5 drop. Any advise? =3D3D3D20 John Knightly =3D3D3D20
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