[THIN] Re: user disconnects

We all know Try the Simple Sh!* first...  It seemed as though, refering
to how the questioned was asked, that this individual had already done
the rudementery troubleshooting.  I could be wrong, and if that is the
case, then I appologize.  With that said, the power settings on NICs
seem to cause problems and can be linked to many problems caused at
customer sites.  Greg is right, if you haven't already, check the Simple
Sh!* first.

Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone:  800.222.7601
Office Phone:  515.332.2751
Fax:  515.332.5687


-----Original Message-----
From: Greg Reese [mailto:GReese@xxxxxxxxxxxxxxxx]=20
Sent: Wednesday, June 11, 2003 1:19 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects


or its something simple like her local power configuration or =3D
screensaver.

I get calls every day that begin "my screen keeps going blank when I'm =
=3D
not using my computer"

I would check that first.  If you go through the spectacle of elaborate
=3D network diagnostics with cable testers and the like and it turns out
to =3D be simple, you are going to look silly.


Greg

-----Original Message-----
From: Lucas Boyken [mailto:lboyken@xxxxxxxxx]
Sent: Wednesday, June 11, 2003 2:09 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: user disconnects


You might try moving the users patch cable from one Port on your
Hub/Switch to another.  Switch ports can go bad, however, it is a rare
thing to happen.  Other than that, I would slap a cable tester on the
line and check for continuity, etc.  One last thing, you could sniff
that portion of the network.  That would give you a great indication of
whether you have a chatty NIC or if there is another problem.  Most
likely, though, it is the user's NIC and / or configuration of the NIC
in the OS. =3D3D20


Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone:  800.222.7601
Office Phone:  515.332.2751
Fax:  515.332.5687


-----Original Message-----
From: John Knightly [mailto:jknightly@xxxxxxxxxxxxxxxxxx]=3D3D20
Sent: Wednesday, June 11, 2003 1:04 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] user disconnects


I have one user in a remote office that is having timeout issues when
she steps away from her desk. There are no timeouts specified in her
user account, or on the citrix server, and no other users in that office
is having a problem. The user is on WinXP pro, using a custom ICA to
MF1.8a.  I'm starting to think that something might be wrong with her
NIC or Cat5 drop. Any advise? =3D3D20 John Knightly =3D3D20
********************************************************
This weeks sponsor - Emergent Online 99Point9.com
Designed to facilitate efficient resolution of your technical
server-based questions, issues and incidents, technical support is a few
mouse-clicks away: you submit your incident-specific support requests
via our online support helpdesk, our certified engineers resolve them
while you monitor the progress, and your systems get back to 99.9%
up-time in no time. http://www.99point9.com=3D3D20
**********************************************************
Useful Thin Client Computing Links are available at:
http://thethin.net/links.cfm

For Archives, to Unsubscribe, Subscribe or=3D3D20
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm
********************************************************
This weeks sponsor - Emergent Online 99Point9.com
Designed to facilitate efficient resolution of your technical =3D
server-based questions, issues and incidents, technical support is a few
=3D mouse-clicks away: you submit your incident-specific support =
requests
=3D via our online support helpdesk, our certified engineers resolve =
them
=3D while you monitor the progress, and your systems get back to 99.9% =
=3D
up-time in no time. http://www.99point9.com=3D20
**********************************************************
Useful Thin Client Computing Links are available at:
http://thethin.net/links.cfm

For Archives, to Unsubscribe, Subscribe or=3D20
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm
********************************************************
This weeks sponsor - Emergent Online 99Point9.com
Designed to facilitate efficient resolution of your technical
server-based questions, issues and incidents, technical support is a few
mouse-clicks away: you submit your incident-specific support requests
via our online support helpdesk, our certified engineers resolve them
while you monitor the progress, and your systems get back to 99.9%
up-time in no time. http://www.99point9.com=20
**********************************************************
Useful Thin Client Computing Links are available at:
http://thethin.net/links.cfm

For Archives, to Unsubscribe, Subscribe or=20
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm
********************************************************
This weeks sponsor - Emergent Online 99Point9.com
Designed to facilitate efficient resolution of your technical server-based 
questions, issues and incidents, technical support is a few mouse-clicks away: 
you submit your incident-specific support requests via our online support 
helpdesk, our certified engineers resolve them while you monitor the progress, 
and your systems get back to 99.9% up-time in no time.
http://www.99point9.com 
**********************************************************
Useful Thin Client Computing Links are available at:
http://thethin.net/links.cfm

For Archives, to Unsubscribe, Subscribe or 
set Digest or Vacation mode use the below link:
http://thethin.net/citrixlist.cfm

Other related posts: