We have been using Gotoassist for just over 12 month and can not speak highly enough about it. Based in Australia we support users in New Zealand, Bangladesh, India Jakarta as well as remote areas of Indonesia, many logging in to our network via secure gateway over a Satellite links. Regards Norman Dean IT Manager Century Resources +61 7 3718 4441 +61 414 563592 ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Pavlo Ignatusha Sent: Tuesday, 10 October 2006 11:12 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] remote assistance portal wanted Hi group, Can someone suggest a good remote support portal? What we are looking for is to have an end user logging a ticket with helpdesk then go to the URL suggested by helpdesk rep and from that web page the support rep would get access to user session (using outbound http or https channel from user). Thanks, Pavlo Ignatusha Systems Network Coordinator Pembroke Regional Hospital tel. +1 (613) 732-3675 fax. +1 (613) 732-9986 -- The information in this email belongs to the Pembroke Regional Hospital and may contain confidential and privileged information for the sole use of the individual or organization to which it is addressed. If you are not the intended recipient, you are hereby notified that any disclosure, copying or distribution of the contents of this email is prohibited. If you have received this email in error, please contact the sender and destroy all copies of the original message.