[THIN] Re: remote assistance portal wanted
- From: "Pavlo Ignatusha" <Pavlo.Ignatusha@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 10 Oct 2006 13:17:56 -0400
This is great I will give it a shot. I just talked to my boss and the
only thing he wanted was a reference from any healthcare institution for
running this (you know all the privacy stuff). I emailed to the company
and we will see what they will come out with. Did any of you in
healthcare field have to do a due diligence on product like this?
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Melvin.Columna@xxxxxxxxx
Sent: Tuesday, October 10, 2006 12:47 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: remote assistance portal wanted
I think LogMeIn is a good fit... I found this on their website... great
for IT Support/Helpdesk folks ...
<https://secure.logmein.com/go.asp?page=products_it_howitworks>
https://secure.logmein.com/go.asp?page=products_it_howitworks
We don't use the "IT Reach" package, but their pricing is way cheaper!
https://secure.logmein.com/go.asp?page=purchase_it
+++
NO CARRIER
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Pavlo Ignatusha
Sent: Tuesday, October 10, 2006 11:36 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: remote assistance portal wanted
I just tried it and it looks nice. I will wait for Gotoassist to get
back to me but LogMein is $1200 a year for single technician. This may
be just what we need to start.
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Melvin.Columna@xxxxxxxxx
Sent: Tuesday, October 10, 2006 10:50 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: remote assistance portal wanted
You can also try www.LogMeIn.com ... That's what we use.
+++
NO CARRIER
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Pavlo Ignatusha
Sent: Tuesday, October 10, 2006 9:12 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] remote assistance portal wanted
Hi group,
Can someone suggest a good remote support portal?
What we are looking for is to have an end user logging a ticket with
helpdesk then go to the URL suggested by helpdesk rep and from that web
page the support rep would get access to user session (using outbound
http or https channel from user).
Thanks,
Pavlo Ignatusha
Systems Network Coordinator
Pembroke Regional Hospital
tel. +1 (613) 732-3675
fax. +1 (613) 732-9986
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If you have received this email in error, please contact the sender and
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The information in this email belongs to the Pembroke Regional Hospital
and may contain confidential and privileged information for the sole use
of the individual or organization to which it is addressed. If you are
not the intended recipient, you are hereby notified that any disclosure,
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