[THIN] Re: printes going offline
- From: Steve Snyder <kwajalein@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 1 Dec 2014 14:31:21 +0100
clear the SNMP Status checkbox?
On Mon, Dec 1, 2014 at 2:21 PM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx> wrote:
> I have tried to make sure that "advanced features" are turned off,
> bi-directional support is not always available and there are no entries in
> the event log for printing.
> There is no need for server reboot, as they can log off, log back in and
> print for awhile again.
>
>
> On Wed, Nov 26, 2014 at 10:01 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
> wrote:
>>
>> I will check on that
>>
>>
>> On Wed, Nov 26, 2014 at 9:44 AM, Jan <tinybeetle@xxxxxxxxx> wrote:
>>>
>>> Check for print errors in the event log. At least that's what I run into.
>>> I don't know how to fix them (other than a server reboot).
>>>
>>> They usually contain the following:
>>> Event Type: Error
>>> Event Source: Print
>>> Event Category: None
>>> Event ID: 6161
>>> "Win32 error code returned by the print processor: 6. The handle is
>>> invalid."
>>>
>>> Your situation may be different since you're on x64 and my servers are
>>> still x32.
>>>
>>> One thing that I've found that helps with some of my problematic users is
>>> to change the printer settings on their desktop, unchecking "Enable Advanced
>>> Printing Features" and ensuring that "Enable Bidirectional Support" is also
>>> unchecked.
>>>
>>> On Wed, Nov 26, 2014 at 9:27 AM, Jason CitrixADmin
>>> <jasoncitrix@xxxxxxxxx> wrote:
>>>>
>>>> I have a user that at apparently random times has her printers go
>>>> Offline (as seen on the server). Usually this occurs after multiple print
>>>> jobs but not every time. She is using a Canon Printer and an HP LaserJet
>>>> printer. Both of which are currently mapped to HP laserJet 4 drivers.
>>>> However she has the same issue if we use the Citrix universal driver.
>>>> Th printer remains Online on her local PC, but it on the app server that
>>>> the
>>>> printer shows as offline and the jobs queue up in the spool.
>>>> I am at a loss as to the cause at the moment.
>>>> I think my next step is to see if we can set her up to log into a single
>>>> server that we can troubleshoot on if there are any changes to the server
>>>> that need to be made.
>>>>
>>>> We have W2k3 x64 and a mixture of XenApp 5.6 and 6.2 servers
>>>>
>>>>
>>>
>>>
>>
>
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