[THIN] Re: ica fails to launch
- From: "Jason Patten" <jasoncitrix@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Thu, 20 Dec 2007 14:29:35 -0500
so far everything I have tried has failed.
1)Cleared Temp files
2) Re-installed ICA web client
3)cleared TScals
4) saved ICA file to desktop and tried launching from there
5) Ensured "do not save encrypted pages to disk is unchecked"
Guess next step is to try installing the full PN and see if it can launch
the ICA file after that.
On Dec 20, 2007 2:22 PM, Jason Patten <jasoncitrix@xxxxxxxxx> wrote:
> We cleared the licenses as well and it still will not launch.
> So far I have asked twice for them to email me the ica files and am
> waiting for the email to come in
>
>
>
>
> On Dec 20, 2007 12:38 PM, Medeiros, Jim < Jim.Medeiros@xxxxxxxxxxxxxxxxx>
> wrote:
>
> > I have had the same problem before and deleting the
> > HKLM\Software\Microsoft\MSLicensing\Store\LicenseXXXX
> > key did the trick (XXXX usually equals 0000 but may have multiple keys.
> > Remove all the LicenseXXXX keys).
> >
> >
> >
> > Try to launch the file again.
> >
> >
> >
> > Thank you,
> >
> >
> >
> > Jim Medeiros
> >
> > Citrix Administrator
> >
> > GMAC Insurance
> >
> > (336) 770-2858
> > ------------------------------
> >
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> > Behalf Of
> > *Anthony_Baldwin@xxxxxxxxx
> > *Sent:* Thursday, December 20, 2007 12:33 PM
> >
> > *To:* thin@xxxxxxxxxxxxx
> > *Subject:* [THIN] Re: ica fails to launch
> >
> >
> >
> >
> > Jason,
> >
> > I've seen behavior like this if your using per device TS Cals and are
> > out of TS Cals.
> >
> > New users will be able to launch apps just fine with a temporary TS Cal,
> > but once that expires they're done.
> >
> > Try deleting the HKLM\Software\Microsoft\MSLicensing registry key (make
> > a backup first, just in case).
> >
> > I've also seen it where the user doesn't have enough rights to write the
> > permanent TS Cal information to the MSLicensing key in the registry.
> >
> > Tony
> >
> >
> > *"Gardiner, Jeffrey (MED US)" <jeffrey.gardiner@xxxxxxxxxxx>*
> > Sent by: thin-bounce@xxxxxxxxxxxxx
> >
> > 12/20/2007 12:10 PM
> >
> > Please respond to
> > thin@xxxxxxxxxxxxx
> >
> > To
> >
> > <thin@xxxxxxxxxxxxx>
> >
> > cc
> >
> >
> >
> > Subject
> >
> > [THIN] Re: ica fails to launch
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > If that doesn't work, have the user install Program Neighborhood (just
> > as a test). That way the client can be started manually and it may uncover
> > an issue.
> >
> > You can also have the user try the Java client (if you're using one of
> > the newer NFuse versions it can be a option under the user's control).
> >
> > If you can have the user crank up NetMeeting you may be able to remotely
> > control the PC and run FILEMON to see what's really happening.
> > ------------------------------
> >
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> > Behalf Of
> > *Jason Patten*
> > Sent:* Thursday, December 20, 2007 5:03 PM*
> > To:* thin@xxxxxxxxxxxxx*
> > Subject:* [THIN] Re: ica fails to launch
> >
> > I will give this a try. I have not had the issue on my PC so far. I
> > will do some more testing.
> >
> >
> > On Dec 20, 2007 11:47 AM, Pfeifer, Bruce A LCS:EX
> > <Bruce.A.Pfeifer@xxxxxxxxx>
> > wrote:
> > There is a problem with the 10.15 ICA client where the apps do not
> > launch and no error is displayed (as you are experiencing) , or when the
> > apps fail to launch Error 2306 pops up.
> > to verify if you are having the same issue, download the launch.ica then
> > open it in notepad. find the line "RemoveICAFile=yes" and change it to
> > "RemoveICAFile=no" .. double click the ICA file, if it launches you are
> > likely experiencing this same problem
> > See Citrix forum tread
> > http://support.citrix.com/forums/thread.jspa?forumID=8&threadID=96513
> >
> > A workaround is to change the client type to "embedded native" from
> > "native" within the Web Interface.
> > ------------------------------
> >
> >
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx ] *On
> > Behalf Of *Jason Patten
> > *Sent:* Thu, December 20, 2007 8:21 AM
> > *
> > To:* thin@xxxxxxxxxxxxx*
> > Subject:* [THIN] Re: ica fails to launch
> >
> > They are using version 10.1 of the Web client.
> > IE 6
> > Looks like Windows 2000 for this one client
> > My other 2 have windows XP
> > I just finished having them Uninstall and reinstall the 10.1 client
> > cleanly.
> >
> >
> > On Dec 20, 2007 11:15 AM, Gardiner, Jeffrey (MED US) <
> > jeffrey.gardiner@xxxxxxxxxxx> wrote:
> > Jason,
> >
> > Which client are they using: PN, Agent, Web, Java, ...
> > ------------------------------
> >
> >
> > *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx ] *On
> > Behalf Of *Jason Patten
> > *Sent:* Thursday, December 20, 2007 4:09 PM
> > *
> > To:* thin@xxxxxxxxxxxxx*
> > Subject:* [THIN] Re: ica fails to launch
> >
> > The browser issues should not stop the client from launching when they
> > save the ICA file to their desktop and then Double-click it from there. I
> > have had them try this step and the same thing occurs, it does not even
> > attempt to connect.
> >
> >
> > On Dec 20, 2007 10:47 AM, Jason Patten <jasoncitrix@xxxxxxxxx> wrote:
> > also Do not save encrypted pages is unchecked
> >
> >
> > On Dec 20, 2007 10:46 AM, Jason Patten <jasoncitrix@xxxxxxxxx > wrote:
> > we did clear temp internet files,
> >
> >
> >
> > On Dec 20, 2007 10:39 AM, Bob Coffman - Info From Data Corp.
> > <bcoffman@xxxxxxxxxxxxxxxx>
> > wrote:
> > > Temporary Internet files folder is too large. Have the user try
> > clearing it.
> >
> > That causes the "ICA File Not Found" problem...
> >
> >
> >
> >
> >
> >
> >
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- Follow-Ups:
- [THIN] Re: ica fails to launch
- From: Dobry, Wes
- References:
- [THIN] Re: ica fails to launch
- From: Gardiner, Jeffrey (MED US)
- [THIN] Re: ica fails to launch
- From: Anthony_Baldwin
- [THIN] Re: ica fails to launch
- From: Medeiros, Jim
- [THIN] Re: ica fails to launch
- From: Jason Patten
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- » [THIN] Re: ica fails to launch
- » [THIN] Re: ica fails to launch
- » [THIN] Re: ica fails to launch
- [THIN] Re: ica fails to launch
- From: Dobry, Wes
- [THIN] Re: ica fails to launch
- From: Gardiner, Jeffrey (MED US)
- [THIN] Re: ica fails to launch
- From: Anthony_Baldwin
- [THIN] Re: ica fails to launch
- From: Medeiros, Jim
- [THIN] Re: ica fails to launch
- From: Jason Patten