[THIN] Re: frequent disconnects

  • From: Aaron Dokey <adokey@xxxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Wed, 29 Jan 2003 12:40:14 -0500

I hate to bring up an old subject, but will these registry settings work
with MF XP FP1 or are they something new with FP2?

Thanks,
Aaron

-----Original Message-----
From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]
Sent: Monday, January 13, 2003 11:35 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: frequent disconnects 



Nope... it would be:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix

There are two values to set. 

IcaEnableKeepAlive REG_DWORD: 0 or 1
When this value is 0, ICA KeepAlives are disabled. When this value is set to
1, ICA KeepAlives are enabled. The IcaEnableKeepAlive is set to 1 by the
Service Pack installation.

ICAKeepAliveInterval REG_DWORD: <number in seconds> 
This parameter determines the interval separating keep alive retransmissions
until a response is received. Once a response is received, the delay until
the next keep alive transmission is again controlled by the value of
KeepAliveTime. The connection is ended after the number of retransmissions
specified by TcpMaxDataRetransmissions have gone unanswered. If the
IcaEnableKeepAlive value is 1, this value controls the frequency at which
ICA KeepAlives are sent to the client. This IcaKeepAlive Interval is set to
60 seconds by this hotfix installation. Sixty seconds is also the default
interval if this value is not defined but IcaEnableKeepAlive is set to 1.
Default: 60 seconds

That's the one to change to 10.

-Paul

> ----------
> From:
> george.wasgatt@xxxxxxxxxxxx[SMTP:george.wasgatt@xxxxxxxxxxxx]
> Reply To:     thin@xxxxxxxxxxxxx
> Sent:         Monday, January 13, 2003 11:31 AM
> To:   thin@xxxxxxxxxxxxx
> Subject:      [THIN] Re: frequent disconnects 
> 
> 
> So this is what I would set ?
> 
> hklm\system\currentcontrolset\services\tcpip\parameters\KeepAliveTime = 10
> 
> -----Original Message-----
> From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]
> Sent: Monday, January 13, 2003 10:33 AM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Re: frequent disconnects 
> 
> 
> 
> Because the keep-alive is a packet sent from the server to the client to
> maintain the session.  It's not a monitor to determine when to disconnect.
> Because you are using port 443, your firewall may not be getting packets
> frequently enough on the Citrix session to keep the session open.
> Increasing the number of packets sent by decreasing the keep-alive
> duration
> helps that.  It takes some tweaking to find the right number for you.  I
> tried 15, but even then it would kick you off sometimes.  10 works for me.
> 
> 
> -Paul
> 
> > ----------
> > From:
> > george.wasgatt@xxxxxxxxxxxx[SMTP:george.wasgatt@xxxxxxxxxxxx]
> > Reply To:   thin@xxxxxxxxxxxxx
> > Sent:       Monday, January 13, 2003 10:28 AM
> > To:         thin@xxxxxxxxxxxxx
> > Subject:    [THIN] Re: frequent disconnects 
> > 
> > 
> > 
> > Isn't that counter-intuitive ?  How does dropping the keep-alive to 10
> > seconds increase session stability ?
> > 
> > -----Original Message-----
> > From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]
> > Sent: Monday, January 13, 2003 9:31 AM
> > To: 'thin@xxxxxxxxxxxxx'
> > Subject: [THIN] Re: frequent disconnects 
> > 
> > 
> > 
> > Ahhh... I had the same problem.  In my case, it was a firewall issue
> with
> > the session disconnecting.  We had to lower the ICA keep-alives on the
> > servers to 10 seconds to keep the session active.  I'd take a look at
> what
> > yours are now, and scale them back down some.  It has solved the problem
> > for
> > me.
> > 
> > -Paul
> > 
> > > ----------
> > > From:     Roger Riggins[SMTP:Roger@xxxxxxxxxxxx]
> > > Reply To:         thin@xxxxxxxxxxxxx
> > > Sent:     Monday, January 13, 2003 9:25 AM
> > > To:       thin@xxxxxxxxxxxxx
> > > Subject:  [THIN] frequent disconnects 
> > > 
> > > Content-Type: text/plain;
> > >   charset="us-ascii"
> > > Content-Transfer-Encoding: quoted-printable
> > > 
> > > I have a customer that gets frequent disconnects from his remote
> > > offices. When they reconnect, they get a new session. They are
> cable/dsl
> > > broadband connections. Where's the best place to start looking? They
> all
> > > connect via CSG.=20
> > > =20
> > > Roger Riggins, A+ MCSE CCNA CCA
> > > ACES Systems Engineer
> > > * 319-287-3102
> > > * roger@xxxxxxxxxxxx
> > > =20
> > > =20
> > > 
> > > 
> > > 
> > > -- No attachments (even text) are allowed --
> > > -- Type: text/x-vcard
> > > -- File: Roger Riggins.vcf
> > > -- Desc: Roger Riggins.vcf
> > > 
> > > 
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