[THIN] Re: frequent disconnects

Because the keep-alive is a packet sent from the server to the client to
maintain the session.  It's not a monitor to determine when to disconnect.
Because you are using port 443, your firewall may not be getting packets
frequently enough on the Citrix session to keep the session open.
Increasing the number of packets sent by decreasing the keep-alive duration
helps that.  It takes some tweaking to find the right number for you.  I
tried 15, but even then it would kick you off sometimes.  10 works for me.  

-Paul

> ----------
> From:
> george.wasgatt@xxxxxxxxxxxx[SMTP:george.wasgatt@xxxxxxxxxxxx]
> Reply To:     thin@xxxxxxxxxxxxx
> Sent:         Monday, January 13, 2003 10:28 AM
> To:   thin@xxxxxxxxxxxxx
> Subject:      [THIN] Re: frequent disconnects 
> 
> 
> 
> Isn't that counter-intuitive ?  How does dropping the keep-alive to 10
> seconds increase session stability ?
> 
> -----Original Message-----
> From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]
> Sent: Monday, January 13, 2003 9:31 AM
> To: 'thin@xxxxxxxxxxxxx'
> Subject: [THIN] Re: frequent disconnects 
> 
> 
> 
> Ahhh... I had the same problem.  In my case, it was a firewall issue with
> the session disconnecting.  We had to lower the ICA keep-alives on the
> servers to 10 seconds to keep the session active.  I'd take a look at what
> yours are now, and scale them back down some.  It has solved the problem
> for
> me.
> 
> -Paul
> 
> > ----------
> > From:       Roger Riggins[SMTP:Roger@xxxxxxxxxxxx]
> > Reply To:   thin@xxxxxxxxxxxxx
> > Sent:       Monday, January 13, 2003 9:25 AM
> > To:         thin@xxxxxxxxxxxxx
> > Subject:    [THIN] frequent disconnects 
> > 
> > Content-Type: text/plain;
> >     charset="us-ascii"
> > Content-Transfer-Encoding: quoted-printable
> > 
> > I have a customer that gets frequent disconnects from his remote
> > offices. When they reconnect, they get a new session. They are cable/dsl
> > broadband connections. Where's the best place to start looking? They all
> > connect via CSG.=20
> > =20
> > Roger Riggins, A+ MCSE CCNA CCA
> > ACES Systems Engineer
> > * 319-287-3102
> > * roger@xxxxxxxxxxxx
> > =20
> > =20
> > 
> > 
> > 
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> > 
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