[THIN] Re: cannot get mcafee installed!!

Thank you and I will certainly check into that.

But I just don't understand why if I am logged on to the console as the
local admin on the citrix server, with no folder redirection, or home drive
or anything like that, when I run the install for mcafee, why it fails and
says "invalid drive H: error 1327".  why the heck is it trying to do
anything with H: at all at that point???  where is it getting that from?
The only thing I can think is that it is from a previously failed
installation and is hanging around in the registry somewhere.

i have contacted mcafee on this and they had me going through the registry
to try and remove all references for mcafee to H: and i did that for several
hours with them, but still no luck????  finally they said that they won't
help me anymore unless i can reproduce the issue on a physical machine.  i
really don't think this has anything to do with ESX, but don't get me
started on that...

On Dec 29, 2007 12:22 AM, Jeremy Saunders <jeremy.saunders@xxxxxxxxxxx>
wrote:

> Hi Jon,
>
> This is usually due to folder redirection being enabled, and the drive
> and/or folders not present.
>
> Have a look at your values under
> "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
> Folders".
>
> I always ensure that my "deployment" accounts have folder redirection
> turned off to avoid these issues.
>
> Cheers.
>
>  Kind regards,
>
>  Jeremy Saunders
>  Senior Technical Specialist
>
>  Infrastructure Technology Services
>  (ITS) & Cerulean
>  Global Technology Services (GTS)
>  IBM Australia
>  Level 1, 1060 Hay Street
>  West Perth WA 6005
>
>  Postal: PO Box 525, West Perth WA
>  6872
>
>  Visit us at
>  http://www.ibm.com/services/au/its
>
>  P: +61 8 9261 8412                F: +61 8 9261 8486
>  P: (Reception) +61 8 9261 8420    E-mail:
>  M: TBA                            jeremy.saunders@xxxxxxxxxxx
>
>
>
>
>
>
>
>
>
>
>
>  From:       "Jon Luchette" <jon.e.luchette@xxxxxxxxx>
>
>  To:         thin@xxxxxxxxxxxxx
>
>  Date:       29/12/2007 11:03 AM
>
>  Subject:    [THIN] cannot get mcafee installed!!
>
>
>
>
>
>
> hello.  I am trying to install mcafee virus scan enterprise v8.0i on
> my presentation servers. (windows 2003 & ps 4.5) they happen to be
> vm's on ESX 3.0.2. in AD we are mapping our home drives to H: (not ts
> home drives just regular home drives)
>
> when I logon to the console of these vms as the local admin (no H:
> drive) and try to install mcafee I get an error message saying invalid
> drive H: 1327.  if I do a subst H: c: then try the install I get past
> that part but then the install fails and says that the path is too
> long (H: program files)
>
> if I logon as a domain user with admin rights to the console of the
> server I get much further in the install process but then it fails and
> says that it can't start the service???
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