[THIN] Re: Users missing from TSadmin

FYI:  "TMulimit" is now "Simplify Resources" from triCerat.  Same 30 day
free trial, from the triCerat web site.

 

Tim Mangan

 

  _____  

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Rick Mack
Sent: Friday, October 22, 2004 4:52 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Users missing from TSadmin

 

Hi Kyle,

 

TSadmin is dependent on appropriate reporting from the TS servers hosting
the application instances. If the application has hung and is using
excessive system resources, then the reporting can fail. 

 

If the application difficulty the users were having is that the application
doesn't respond, then I wouldn't be terribly surprised at what you are
seeing. 

 

I guess that's the bad news.

 

The good news is that if you use a CPU control application (Appsense
perfomance manager, Armtech, TMUlimit, TScale, or Threadmaster [free])
you'll find that not only will system performance and stability improve, but
application stability will improve as well.

 

An example I can give is one of our sites where they had chronic problems,
with people using huge spreadsheets or powerpoint presentation, a excel and
powerpoint instances locking up and chewing up 100% of a CPU. Once we were
conrolling CPU utilization, the application lockups have become a rare
rather than a daily occurrence.

 

It's made me realise that there are functional as well as resource benefits
to restricting application CPU usage.

 

Depending on your budget, try a trial copy of TScale or Appsense, or
download and install Threadmaster. THreadmaster is pretty darn basic
compared t the other products, but the price is right and it's heaps better
than nothing.

 

regards,

 

Rick

 

Ulrich Mack

Volante Systems

 

 

 

  _____  

From: thin-bounce@xxxxxxxxxxxxx on behalf of Kyle Torretta
Sent: Sat 23/10/2004 1:53 AM
To: thin@xxxxxxxxxxxxx
Cc: Filippi Williams; Timothy Shu
Subject: [THIN] Users missing from TSadmin

Hello,

Recently I have encountered an interesting issue in TSadmin.  I have
received two calls this week from 2 different users who were connected and
working inside of our published apps, but they were not visible in TSadmin;
and we need to shadow them as they encountered difficulty in using the apps.
I had them verify that they were connected to a specific server in the
farm(used the ICA icon in systray), and checked/refreshed the server(s) many
times but they would not appear in the list of users.  Both users in
question hit multiple servers in the farm, but were not visible at any time
on any server.  They are set up the exact same way as the other users, to my
knowledge ... but I could be overlooking something.  We use Win2k (SP3)
servers with Citrix XPE FR2.

Has anyone ever previously encountered an issue like this?  Any and all
assistance is greatly appreciated.

Thanks,
Kyle
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