[THIN] Re: Users Complaining about Timeouts (so what else is new)

  • From: Callaway <callaway4all@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Fri, 19 Jul 2002 08:19:28 -0700 (PDT)

Thanks for your comments.  

But I would really be able to prove my point with some
type of log info.  I don't know how many times I have
been up to see a user complaining of a problem and
they comment "well, it never happens when someone from
IT is here watching....."  


--- Evan Mann <emann@xxxxxxxxxxxx> wrote:
> If you have no been able to replicate the shortened
> timeouts, and your users
> aren't using the Anonymous logins, than it sound
> like it's a user issue.
> 
> I have a 5 minute timeout set on a particular
> time/attendnace product and
> users constantly complain that it seems like it will
> kick you off after 30
> seconds.  They simply do not realize that when they
> are in the program, and
> go take a phone call, that the phone call turned out
> to be 10 minutes, even
> though "it seemed like" only 2 minutes.
> 
> Go to the user who complains the most.  Have them
> login, look at the clock.
> Don't touch the computer and wait until it kicks
> them out.  If it takes 30
> minutes, you just proven to them it's their own lack
> of time awareness and
> not your systems.  And they won't have any flack to
> kick back at you about
> your "logs" not being correct.
> 
> Sometimes the hard way is the only way to silence
> the naysayers!
> -----Original Message-----
> From: Callaway [mailto:callaway4all@xxxxxxxxx]
> Sent: Friday, July 19, 2002 10:34 AM
> To: thin@xxxxxxxxxxxxx
> Subject: [THIN] Users Complaining about Timeouts (so
> what else is new)
> 
> 
> I have my MF 1.8 servers hosting an anonymous
> application.  The Idle Timeout Setting in Citrix
> Connection Configuration on these servers is set at
> 30
> minutes.  Users say it "seems" more like 10 or 15. 
> I
> have tried to reproduce the shorter timeout to no
> avail.  
> 
> Are there any known issues with Anonymous accounts
> bypassing the CCC settings and using what is set in
> the account in user manager (I noticed that the anon
> accounts all have a 10 minute idle timeout setting
> specified - I installed these servers and never
> specified that).  
> 
> Any ideas on how I could create some logs/stats to
> prove/disprove the claims?
> 
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