Thanks for your comments. But I would really be able to prove my point with some type of log info. I don't know how many times I have been up to see a user complaining of a problem and they comment "well, it never happens when someone from IT is here watching....." --- Evan Mann <emann@xxxxxxxxxxxx> wrote: > If you have no been able to replicate the shortened > timeouts, and your users > aren't using the Anonymous logins, than it sound > like it's a user issue. > > I have a 5 minute timeout set on a particular > time/attendnace product and > users constantly complain that it seems like it will > kick you off after 30 > seconds. They simply do not realize that when they > are in the program, and > go take a phone call, that the phone call turned out > to be 10 minutes, even > though "it seemed like" only 2 minutes. > > Go to the user who complains the most. Have them > login, look at the clock. > Don't touch the computer and wait until it kicks > them out. If it takes 30 > minutes, you just proven to them it's their own lack > of time awareness and > not your systems. And they won't have any flack to > kick back at you about > your "logs" not being correct. > > Sometimes the hard way is the only way to silence > the naysayers! > -----Original Message----- > From: Callaway [mailto:callaway4all@xxxxxxxxx] > Sent: Friday, July 19, 2002 10:34 AM > To: thin@xxxxxxxxxxxxx > Subject: [THIN] Users Complaining about Timeouts (so > what else is new) > > > I have my MF 1.8 servers hosting an anonymous > application. The Idle Timeout Setting in Citrix > Connection Configuration on these servers is set at > 30 > minutes. Users say it "seems" more like 10 or 15. > I > have tried to reproduce the shorter timeout to no > avail. > > Are there any known issues with Anonymous accounts > bypassing the CCC settings and using what is set in > the account in user manager (I noticed that the anon > accounts all have a 10 minute idle timeout setting > specified - I installed these servers and never > specified that). > > Any ideas on how I could create some logs/stats to > prove/disprove the claims? > > __________________________________________________ > Do You Yahoo!? > Yahoo! Autos - Get free new car price quotes > http://autos.yahoo.com > > > > =================================== > This weeks Sponsor: > triCerat, Inc > ScrewDrivers fxp: Self Configuring Printer Driver > with Bandwidth Control > Learn more at: > http://www.tricerat.com/?page=products&product=sdfxp > > =================================== > For Archives, to Unsubscribe, Subscribe or > set Digest or Vacation mode use the below link. > > http://thethin.net/citrixlist.cfm > > > > =================================== > This weeks Sponsor: > triCerat, Inc > ScrewDrivers fxp: Self Configuring Printer Driver > with Bandwidth Control > Learn more at: > http://www.tricerat.com/?page=products&product=sdfxp > > =================================== > For Archives, to Unsubscribe, Subscribe or > set Digest or Vacation mode use the below link. > > http://thethin.net/citrixlist.cfm __________________________________________________ Do You Yahoo!? Yahoo! Autos - Get free new car price quotes http://autos.yahoo.com =================================== This weeks Sponsor: triCerat, Inc ScrewDrivers fxp: Self Configuring Printer Driver with Bandwidth Control Learn more at: http://www.tricerat.com/?page=products&product=sdfxp =================================== For Archives, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link. http://thethin.net/citrixlist.cfm