[THIN] Re: Users Complaining about Timeouts (so what else is new)

If you have no been able to replicate the shortened timeouts, and your users
aren't using the Anonymous logins, than it sound like it's a user issue.

I have a 5 minute timeout set on a particular time/attendnace product and
users constantly complain that it seems like it will kick you off after 30
seconds.  They simply do not realize that when they are in the program, and
go take a phone call, that the phone call turned out to be 10 minutes, even
though "it seemed like" only 2 minutes.

Go to the user who complains the most.  Have them login, look at the clock.
Don't touch the computer and wait until it kicks them out.  If it takes 30
minutes, you just proven to them it's their own lack of time awareness and
not your systems.  And they won't have any flack to kick back at you about
your "logs" not being correct.

Sometimes the hard way is the only way to silence the naysayers!
-----Original Message-----
From: Callaway [mailto:callaway4all@xxxxxxxxx]
Sent: Friday, July 19, 2002 10:34 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Users Complaining about Timeouts (so what else is new)


I have my MF 1.8 servers hosting an anonymous
application.  The Idle Timeout Setting in Citrix
Connection Configuration on these servers is set at 30
minutes.  Users say it "seems" more like 10 or 15.  I
have tried to reproduce the shorter timeout to no
avail.  

Are there any known issues with Anonymous accounts
bypassing the CCC settings and using what is set in
the account in user manager (I noticed that the anon
accounts all have a 10 minute idle timeout setting
specified - I installed these servers and never
specified that).  

Any ideas on how I could create some logs/stats to
prove/disprove the claims?

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