[THIN] Re: User hangs on logon
- From: Stephanie Atkinson <miitgal@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Wed, 19 Dec 2007 16:41:43 -0800 (PST)
One thing we do sometimes is have a user send us screenshots of the printer
name and then the driver name. In cases where we have this confirmation and
changes need to be made, we make recommendations to the client IT and let them
make the changes since we don't support client workstations.
Maybe that will help~
Stephanie Atkinson
Jason Patten <jasoncitrix@xxxxxxxxx> wrote: no we are an ASP and thus have no
control over customer desktops at all. There are times I really wish I could
control a customer desktop
On Dec 18, 2007 9:01 PM, Stephanie Atkinson < miitgal@xxxxxxxxx> wrote:
Wow, no way to RDP into the desktop or Desktop Streaming (or similar tool)?
Different driver or driver versions makes a lot of sense.
Good luck,
Stephanie Atkinson
Jason Patten <jasoncitrix@xxxxxxxxx> wrote: I have no access to the PC itself
so I am not entirely sure if thats the actual issue or not
On Dec 18, 2007 11:58 AM, Jason Patten < jasoncitrix@xxxxxxxxx > wrote:
well same client, Im guessing driver editions are different.
On Dec 18, 2007 11:52 AM, Nick Smith <nick@xxxxxxxxxxxxxxxxxx> wrote:
Different client on each PC?
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto: thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Chad Schneider (IT)
Sent: 18 December 2007 16:50
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: User hangs on logon
Different driver on each PC....?
>>> "Jason Patten" <jasoncitrix@xxxxxxxxx> 12/18/2007 10:48 AM >>>
Well for now we corrected the problem by moving her to a different PC.
She is using the same model printer as on her previous machine but it is
working fine on this one.
On Dec 18, 2007 10:12 AM, Medeiros, Jim < Jim.Medeiros@xxxxxxxxxxxxxxxxx >
wrote:
> Most printer errors will show up in the application log of your PS
> server. Have you looked there? You may be able to update the drivers
> needed or map her printer name (as it appears in the app log) to a driver
> that is working.
>
>
>
> Thank you,
>
>
>
> Jim Medeiros
>
> Citrix Administrator
>
> GMAC Insurance
>
> (336) 770-2858
> ------------------------------
>
> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] *On
> Behalf Of *Jason Patten
> *Sent:* Tuesday, December 18, 2007 9:42 AM
> *To:* thin
> *Subject:* [THIN] User hangs on logon
>
>
>
> I have a single user that is continuously hangs on "Running login
> scripts" Having researched this it appears to be related to a printer issue
> and there are some hotfixes referenced. I am hesitant to install a hotfix
> to address a problem for a single user however, especially across almost a
> dozen servers.
>
> To test I setup a policy that blocked all her printer and LPT mapping and
> she is able to login now without getting hung. This seems to confirm it is
> indeed a printer issue, but I would like to find someway to correct her
> issue without modifying servers. Would it benefit to wipe out her profiles
> from the servers and let them recreate? Or should I simply wipe and recreate
> her username?
> Our servers are running PS4 on W2k3. She has the latest 10.1 web client
> on a Windows XP machine and the printer is a Dell Laser 1710
>
>
>
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