[THIN] Re: Single user issue

As was stated, this issue was resolved by updating from IE 5.5 SP2 to IE 6,
SP1.  Client is 6.30.1050 and the reg. keys and NPICAN.DLL did not exist.

-----Original Message-----
From: george.wasgatt@xxxxxxxxxxxx [mailto:george.wasgatt@xxxxxxxxxxxx]
Sent: Monday, December 16, 2002 1:51 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Single user issue




ICA client troubleshooting steps from the Thin List over the past month or
so:

-User must have local permissions such as power user to install ica32t
client.

-When using NFuse with CSG, IE cannot be set to "Do Not Save Encrypted Files
to Disk".

-Cookies cannot be blocked from NFuse site.

-Clear Temp Internet Files when Launch.ica can't be downloaded.

-If using IE 5.x or 6.x must have latest ICA Client to resolve Launch.ica
issues. 

- A more recent Web ICA Client may be required if the customer had
previously used Citrix and already has a client installed

-Check user clock time and date, too far off and you'll have problems.

-delete the npican.dll

- Try deleting..

 
HKEY_LOCAL_Machine\Software\Microsoft\InternetExplorer\Plugins\Extension\.ic
a

-TSE licensing, sometimes you need to delete the following registry key:
 
        hkey LM
        Software
        Microsoft
        MSLicensing
 
        delete the mslicensing key and all beneath it.

- IE 5.5 SP2 has issues opening NFUSE published apps if you are using an
older ICA client.

-----Original Message-----
From: Schneider, Chad M. [mailto:CMSchneider@xxxxxxxxx]
Sent: Thursday, December 12, 2002 3:00 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Single user issue



She clicks on a link in NFUSE, and it does nothing, does not open the
client, nothing.  I have removed and readded the web client, 6.30.1050
several times, rebooted several times.

Also, If I save the file as an ICA to the desktop and run it from there, all
is well.  Runs fine.

Ideas?

Chad M. Schneider
Technology Analyst II
Curwood, Inc.
Phone: 920-303-7609
Pager: 920-909-7609


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